The Eye Gallery

If you enjoy your time being appreciated and respected, do not come to this place. They do not respect appointment times and will make you wait 30 minutes after your scheduled appointment. I understand that things come up but you can manage your time more efficiently when it comes to your clients. Customer experience is incredibly important when it comes to keeping customers considering you can get your eyes checked at most places. Will not be returning! UPDATE: spoke to the director of eye gallery and he is a very nice man who does prove to care about the customer experience. Ended up refunding my appointment and listened to my feedback to ensure it doesn't happen to anyone else. I appreciate the effort and customer service so I am updating my review to 4/5

I've purchased my last five pairs of glasses from The Eye Gallery at Atlantic Station. The selection is good and the service is fantastic - that's why I keep going back. I broke the nose pads on the bridge of a pair of glasses last week, took my glasses in and Thomas provided a new nose pad and installed it for me. Much appreciated, Thomas. Thank you!

Terez and Nelson have some of the best customer service I have ever experienced when shopping for eye glasses. These gentlemen are so knowledgeable and really take the time to make sure you purchase something you love. One time I walked in there just to set an appointment and Nelson said "hey you have a smudge on your glasses can I clean them for you?" .

I went to this location to fix the old lens to a new frame that I got in another store. The staff was very friendly and did this to me at no charge. I also requested them to measure my PD to buy glasses online. They were very kind to measure and let me know at no charge. I will go again to this place to get my eye examined and also buy frames next time just because how they put customer first! Great job you all!

I was trying on sunglasses at this store with a seemingly pleasant salesman, at first. When I found a pair I liked, I asked for the name of the model, so I could compare it to a couple of my other final choices. He quickly became combative and refused to tell me the model name. I was caught off guard and didn't initially understand why his demeanor changed. As I roamed the store looking at other glasses, he made it clear that he didn't want me to know the model name of these sunglasses, asking me sarcastically, "SIR, can I help you?" when I came near the display in question. The only thing I can think is he wanted to prevent me from getting a better price somewhere else, like Amazon. Which, of course, is what I'm going to do - not because I can get a better price but because of this gentleman's behavior. Hopefully everyone else has a better sales experience.

I needed a pair of glasses, so i went and talked to a rep inside the store. They checked my insurance and gave me an estimate. I went the next weekend as i wanted to buy a pair of glasses and they told me i had already used my insurance for the year even though i had not. I had to spend hours on the phone with my insurance provider. The Eye Gallery filed a claim for glasses and an eye exam in my name even though all they did was give me an estimate. My insurance voided it. I will not be buying from or visiting this store again. Good luck :)

They didn't bother to call me when my glasses were ready and after waiting for nearly two months I finally called them. When I complained that they didn't seem right they told me my eyes would adjust. Turns out they swapped the lens prescription and I can only see without getting a headache if I wear my glasses upside down. If you would like to get glasses sooner than 4-6 months I recommend you go else wear.

VERY EXPENSIVE!! VERY POOR RETURN FOR WHAT YOU GET! I was visiting The Eye Gallery and decided to get prescription sunglasses. Here's the problem I paid $1,149.35 on July 26, 2017. I did also purchase sunglasses for a friend at $75. I was informed that it would be seven to ten days before I receive my glasses. I did not receive them therefore I called in the middle of August and was told they had to find them and would call me back they did call back three days later. I finally received the sunglasses Tuesday, August 29, 2017 in the afternoon by Fed Ex. I then called back to The Eye Gallery to get the lenses they took out because they weren't in the box. They once again needed to call me back with the response of we disposed of them. I am currently wearing sunglasses that I had the lenses removed and needless to say they returned the sunglass lenses. Very disappointed with the carefree attitude of Megan and Kanisha J once the money was paid! Zero stars would be more accurate! Update... A manager reached out to me and was able to get my lenses recut from France. Now I have the lenses. Thank you. However, I will not return to any of The Eye Gallery establishments because if the post had not been written nothing would have been done from me just calling and complaining.