DePoe Eye Center Stockbridge

Manager Amanda - Extremely Poor Customer Service I had a very disappointing experience at Depoe Eye Center in Stockbridge, largely due to the behavior of the manager, Amanda. I went in for what was supposed to be a simple refraction for glasses. I had already had two full eye exams with dilation within the last three months (one at this office in December and another with a specialist I was referred to), so I was not comfortable being dilated yet again. The $39 exam fee was never the issue. My concern was having my eyes dilated again and not being able to work on the computer afterward. When I asked if we could skip the full exam and just do the refraction, I was told I "had to" do the exam. I asked to speak to a manager to confirm this policy with my doctor. Amanda came out and was extremely rude and dismissive. She said she would check, but did so with an attitude, then came back within seconds saying we would just do the other appointment -- but now it would be $45. Her tone made it seem like she thought she was "proving a point" about the money, which was never my concern to begin with. The lack of professionalism and poor customer service from management was shocking. After this experience, I will never go back there again. They have officially lost three patients, as my entire family will no longer be returning. I will also be escalating this matter to corporate. Very disappointed in how this was handled.

They provide good optometrist service, but are very lacking in answering, returning, and responding to phone calls and messages. You always get a robot and can leave messages asking for a return call, but it never happens. Once you get to the place ther service is excellent.

As a person of color if you go to the McDonough location be sure to leave your invisible cloak at home. I have had two separate experiences that lead me to believe this is their practice and no accident. First incident I took my son in for a first appointment visit and miraculously two people were seen before him, they even moved us to a second room to accommodate someone else. I immediately canceled his appointment and took him somewhere else. As I have been a customer for the past 4 years and let it go as an accident. Until today when I go in to pick up glasses and told to sign in. I sign and see two ladies helping other customers. Another customer walks in and one of those same ladies breaks her neck to get to the customer and retrieve her glasses. I inquire do you not look at the sign sheet, she says she didn't see an entire human sitting at a table in the middle of the store. My absolute last time spending money at the McDonough location, nor will o patronize any of the other locations.

I scheduled my 10 year old son for an eye exam and the process was seamless. Everyone was welcoming, knowledgeable and professional. They have a good variety of glasses and his glasses came in earlier than expected. Highly recommend.

I've been going to this place for almost 5 years and it has not disappointed me one time. The workers are always so nice and friendly and will help with anything. They always recommend the right stuff and always gets you what u came in for. Amanda was super helpful and helped me get just what i needed. She found the best option for me and still hasn't disappointed me. 5 stars will continue to go.

I love Amanda. She's always so friendly and supportive. She goes the extra mile to satisfying the customer and helping any way she can. The staff and management is so friendly and helpful. I will continue to come to Depoe Eye Center in Stockbridge because of Amanda! :)

Me and my wife love this office. We go here every year for our annual eye exams. The staff and management are always so helpful and eager to see us. We love it here. Thank you Depoe for providing me and my wife a wonderful place to get our glasses.

From the doctor I saw down to the staff. Everyone was wonderful. They were very kind and patient even when I went through two to three trials of contact lenses. Definitely found a new place to get my eyes checked. Thank you so much. Will be bringing my family.