VISION SOURCE- BOISE

Dr. Clark is awesome. He is kind, knowledgable and has a professional but fun demeanor about him. I would highly recommend you see him if you are looking for an optometrist. This is my third year at his practice. PROS: Dr. Clark is really good with his bedside manor, kind and also has a professional sense of humor. He is positive to be around and he is the best optometrist in the Treasure Valley that I have found. His eye exams are thorough and he will explain things in a way you can understand and takes as much time as you need to understand what he is telling you. -His schedule is open and it is very easy to make an appointment and that is nice. -The office is clean and feels sanitized CONS: The front office staff is nice. I only go twice a year, however, there seems to be a turnover problem so consistency in who you are going to encounter at the front desk or get your exams done by is not a strong suit. Considering how awesome Dr. Clark is, it is baffling to me. -The office staff is not well rounded in training. They know how to do only their job and if the person trained to do another job isn't there, your SOL. The is plenty of opportunity for improvement in making the staff more viable in different aspects of the office duties, especially since it is not a large office. -The billing lady doesn't return calls in a prompt manor. After three years, I still don't now her name. I have not had positive experiences with her. I called on 10/16/25 trying to see if the office was still taking my insurance and was in or out of network and was told she was out for two weeks and would call me back. That call never came. I called again and never received a call back. I understand things and life happen but if no one else in the building can answer insurance or billing questions, and no one calls back to answer them, to me that is a problem. I do not like having my calls go unreturned; especially when I am on a deadline trying to choose an insurance plan and trying to find out if the office is in or out of network for the following year. She has not available on a consistent bases IMO. -The facility is NOT handicap accessible. So if you have a wheelchair there are two sets of doors you have to get through. When you arrive, you can call and let them know you are there and one of the two front office staff personnel will hold open the doors for you to help you get inside. If I didn't have such a problem getting ahold of or getting my calls returned with the billing department and since no one else seems to be able to answer my simple questions about insurance I could not give Vision Source 5 stars. I would absolutely give Vision Source 5 stars if this was not a consistent issue because, like I said, Dr. Clark is a fantastic Optometrist.

Dr. Clark and his staff are friendly and are very professional. Dr. Clark is easy to talk with and helps me keep my eyes in good shape. This is only my second year with them, but I'm so happy I switched to Vision Source. Thank you for the great care.

Except for having to listen to Christmas music the day before Thanksgiving, it was a good appointment, lol. I really like the machine that takes pictures of the back of my eyes so I don't have to be dilated. Dr. Clark and Page were both great.

I've seen Dr. Clark a number of times in the past few years and he has always been friendly, professional, and very good at his trade.

The place is the best. I had a problem with my eyes and they got me in and relieved my fears. Basically it was just aging. I am grateful that they listened and addressed my concerns within a reasonable time. The optical side of Vision Source are also the best. Service time (new glasses)is usually under anticipated and trusted.

Great clinic. Staff is kind as is Dr. Clark. He is very easy to talk with, share concerns and helps you through things to best take care of your eye health. Grateful for the care and kindness!

I was having a recurrent, sporadic eye infection, as well as blurry vision and needed help. I don't wear glasses or contacts, nor have I had LASIK, but at Vision Source they still helped me with my concerns, and eased my anxiety. So grateful for my appointment there.

Everyone there is very nice and helpful. Dr. Clark takes the time to listen and help answer all questions.