Helfrich Family Eye Care

Gorgeous office and all of the employees were so friendly. I had Dr Jacob Moore and he was excellent. He was sure to not rush me through the appointment and took the time to discuss any of my concerns. I would highly recommend this office for your eye needs.

I have been a patient of Dr Helfrich for about three years. I have received excellent, professional care. The office staff and Optician are great. I do not hesitate to recommend the practice.

Dr Helfrich and her staff continually provide top notch care. Dr Helfrich remains on top of the latest development in her field, and brings those to her office. Everything I've purchased there has been A+ quality, and dead on correct the first time (glasses, contacts, misc product), and I have faith that if ever it were not, they'd make it right immediately. They have built some extra bits into their service structure for when insurance has been maxed out. They recognize their patients as people in the community, - not "just another patient" who walks through their door. This office is truly "small town service" with "big city professionalism & equipment". And they're NICE. The staff loves working there, and it shows. We've never had a cranky conversation with anyone in their office, over a whole lotta years!

I feel as though I was robbed there . I made my Aug 3 appointment in advance with all my insurance info given to them at that time . A week prior to appointment they followed up with a detailed health history and tell me to bring old glasses etc .upon arrival of appointment I give rx list and double check if they need copy of my insurance card . No they are all good. Doctor visit precedes all well , and not until after doctor visit I'm handed off to the eye glass person to get glasses ,who now tells me they don't see my insurance info. At all ..., what ,? that's the first mention of a problem.. she then sends me back to other side ( doctors side ) for check out and this person instead of charging my $10.00 charges me for over $100.00 and gives me a list of insurance that they don't accept . Which as turns out is what I have., at best they deceived me into thinking I was covered at worse they knew the whole time and didn't say anything until services were rendered.. upon calling and speaking to a employee Nelly who wouldn't let me get a word in edge wise seams to be well rehearsed in her arguments that don't make sense . Says I would purposely give her my insurance info knowing that I wasn't covered at all . How does that make sense .

I've been going to Helfrich Eye Care for over 6 years and the care has always been top-notch. What initially attracted me to Dr. Helfrich was that she does not require eye dilation for in depth examinations due to her state-of-the-art equipment. The staff is super friendly and thorough. If you purchase glasses, you not only receive a great warranty but first-class service before and after purchase from Shavonne.

If you are still scheduling your eye exam at discount chains, do yourself a favor and stop. Make your appointment here. The staff was prompt and attentive. The machines that test your eyes appeared state of the art and everyone was more than happy to explain to me what each machine did when I kept asking about them. Dr Helfrich was so easy to talk to and you could tell she is really dedicated to her patients. She showed me the images taken of my eyes and explained what she was seeing. Yes, I did pay more than I would've at the discount chains but I felt more comfortable here than I have at any eye doctors I've been to in the 20 years I've been wearing glasses.

My first eye exam with Dr. Helfrich I felt comfortable. My exam was not rushed and I had time to adjust to the different lenses during the exam. The office staff was organized and put me at ease during the air puff exam, (never my favorite part of the exam) I walked out with confidence knowing I had a good exam and new glasses on order. Because my experience was so good I have returned every year for my eye exam and followed Dr. Helfrich to new locations. I highly recommend Helfrich Family Eye Care if you are looking for a professional staff and excellent eye exam.

On my first visit with Dr. Hellfrich I was completely blown away by the amount of time she took with me and how well she explained everything to me. I have vision issues and walked away with a greater understanding of my issues. She sent me to see a specialist is STL and after that visit I called her to discuss it and see what my next steps were. This is where it all falls apart. I was told by the receptionist that she would call me that week. I got no call. I called again a week later and was told that either the receptionist or the doctor would call me that day. No call. I waited for two weeks for the return call. So today I walked in to the office and nicely explained my disappointment with the lack of call backs to the receptionist. At this point an "I am so sorry" would have been nice. But I got nothing. She told me the doctor was not with anyone and she would see if I could see her. When she returned she told me that the doctor would call me but couldn't do so until early next week. Today is Tuesday. I don't plan on going back and if you expect great customer service, I would try someplace else. Makes me sad, because I really liked the doctor. Edit: Today is Thursday and still no call from the doctor or any of the staff. I just don't understand how you can run a business this way.