Bard Optical - Canton

Their staff were friendly. They made sure I got exactly what I was looking for. Optometrist is nice and great at her job. I received my glasses in the time estimate they had given me and they even made sure I knew they arrived asap! The glasses I ordered were exactly what I had dreamt of finding! Can't go wrong here dood

I have been a customer of Bard optical for many years, and have normally been satisfied. This is the first time I'm those years I have been TRULY disappointed!! I ordered 2 pair 1 of which was half priced. My free pair of sunglasses did not have my bifocal on them , I was then told that would have been an extra fee for which I would have paid had I known!! Next... I ALWAYS get my lenses tinted... at 20% grey tint, WAY too dark!! So, here I go!! Another 2 weeks without my new glasses!! ... over 500.00 and I'm HIGHLY disappointed!! Next time I'll be going out of town to another place where HOPEFULLY they'll get it right the first time.

I have had the worst experience at this location! I came back for a second time for myself hoping it would be better. It's our local store. It has been awful. None of my glasses have ever been correct. I have had to send my glasses back to the lab to be fixed and cut correctly multiple times and they still come back not correct and warped. I paid a lot of money out of pocket for my entire family to see the eye doctor and get nice glasses. My husband felt uncomfortable with the older female employee as she is very rude and pretty much bulldozed him into a pair of bifocals that he wasn't comfortable with and is not happy with. My son's glasses were what they call a one-off and they were pieces of junk. They broke in the center of the nose and we're not fixable. I had to pay $300 plus tax and $79 for the warranty to get his glasses fixed. We were never told that they were a one-off and that is something happened we would have to buy a new frames because we would not have bought the ones he picked out originally. I feel like this place only cares about our money and not what we need. I have to wear glasses to drive legally and they have had my glasses more than I have. I am so disappointed and angry with the service I have received. They do have a couple of very nice employees that do care but because they are not management or the optician they can't do anything to help me!

When asked not to take a photo copy of my ID they refused to bill insurance claiming "It's State Law to copy the ID" Which is a blatant, and outright LIE. I don't do business with liars, especially when it's the second thing out of your mouth. The first was never a hello or welcome. You folks are pretty entitled to think you can be trusted with my personal information locked inside that glass office and running on 10 year old computers. You folks are LIARS and I certainly won't be bringing my family of four to your establishment, and I can't wait to tell everyone I know what type of fraud you are perpetrating. I will be contacting the States Attorney and Office of Professional Licensure to report your organization.

I was very impressed with the overall experience. The facility was very nice, clean, organized and all equipment was functioning. The staff was very friendly and resourceful. Very knowledgeable about their products and assisted me with making the right purchase of my prescription. They were very patient and really impressed me to inform others of the outstanding service. I absolutely love Baird Optical and will not go to any other competitor! Bard Optical on First Drive, Decatur, IL

Staff was very attentive. Very pleased with the doctor and her evaluation. Very helpful and explained the options for glasses so that good choices could be made and we would be pleased with the final product. We have had our glasses for about a month and we are very satisfied with the product and services of this location near Target in Decatur, IL. A & D Heady

The staff was great and super friendly. I was never rushed when picking out my new glasses. The only draw back it the amount of time it takes to get the glasses once ordered. It has been over two weeks and I am still waiting.

Everyone was just lovely. The young lady that helped me pick my glasses was knowledgeable, kind and easy to talk to. I don't have my glasses yet but am excited for their arrival. I will say that since I don't have vision insurance a preview of prices before the end would have been great for the sticker shock (whew!) but other than that everything was great!