Doctors of Optometry - Deer Park Town Center

The only reason I'm giving two stars is because I truly liked Dr. Ashley Plotkin. It's very clear that she cares about her patients and takes her time during the exam. Unfortunately, my experience with the front staff was extremely disappointing. While I was looking at glasses, one of the employees answered a phone call from someone trying to schedule eye exams for herself and three others. She repeated the request out loud for Leo, who immediately shook his head and made an audible sound of annoyance. The employee on the phone also seemed irritated. It was uncomfortable to witness. As a customer, it's confusing to see staff react negatively to someone trying to schedule multiple appointments. While I was browsing, I already had a good idea of what I wanted. Leo told me to "look around and have fun" and to let him know if I wanted his opinion. A few minutes later, while I was trying on a pair of Dolce & Gabbana glasses, he approached me and said, "Oh no, those don't work." I hadn't asked for his opinion, and I actually liked them until that comment. It felt unnecessary and dismissive. I finally decided on a pair of Gucci glasses. When he rang me up, the total after insurance was nearly $700. I told him there was no way I would pay that much for glasses I rarely wear. He appeared visibly upset and slammed a cabinet before returning to the register to hand me my receipt. That reaction was unprofessional and uncomfortable. I was also told that a retinal scan would not be covered by my insurance. I have EyeMed, and this location is in-network, so the scan would have been covered. Additionally, as I mentioned at the time, I felt the pricing I was given was incorrect. I later ordered the same glasses--with comparable add-ons--for less than $225 after insurance. Given the significant difference, it left me questioning whether I was initially being steered toward higher-priced options to increase commission rather than being given transparent and accurate information. Overall, the level of professionalism from the front staff was very disappointing. Unfortunately, I will not be returning. Edit: Message for Leo, please take care of your oral health.

Tops all eye exams I ever had in my 50 years. Did not have questions after exam because they explain throughout the exam what is and what is not going on. Extremely helpful when you pick out frames and what looks good on you. They have a ton of frames to choose from. They actually have you sit if you like and they will bring you frames to try on until your happy with a frame of your liking. They will be honest if the frame does not fit your face correctly and problems you will most likely have if you choose a frame not for you. Staff are so nice and polite. Definitely where I will be going for now on. Try them out and you will not be disappointed. I guarantee you!

The Doctor's visit was wonderful and very High Tech. Then the frame selection was far greater than most locations and the associates were very helpful.

Awesome experience,, first time glasses, The whole staff was friendly and extremely helpful!! Especially Michelle, she found a perfect pair of glasses for me , would definitely recommend this location

Dr T is so wonderful and patient. She really takes her time and gives the best care possible. The staff is always so welcoming, honest and kind. I highly recommend this location.

Everyone working here is amazing. Michelle was awesome to work with. I wish I could take everyone from this location and bring them to my work. Their professionalism and friendliness would improve any business immediately. This is the place to go if you want to be taken great care of! I've been coming here for years and will continue to do so.

Great service! Doctor was very thorough and listened to my concerns.

Every employee i encountered at this location was a prime example of what any customer could ever hope for! They were all incredibly kind, helpful, patient, friendly, understanding, professional, knowledgeable, and made my experience here a memorable experience! I can't recommend this locations staff highly enough. As far as the exam; they were so thorough, and really took their time to make sure that they were getting my new prescriptions to be as close to 20/20 as possible. They answered any, and all questions, with a degree of knowledge, and a wealth of information that was beyond impressive. They were caring, and treated me with such kindness, and respect. Most importantly, after having been prescribed two prescriptions from another company, which I immediately knew were not correct; the eye physician here corrected exactly where they'd gone wrong, and I could not be happier with the prescriptions I was given here! Finally! Relief from the migraines id been getting by wearing the wrong rx from another company. I'm beyond grateful for the kindness this staff provided, and I'm so thankful they were able to provide me the correct prescriptions! I HIGHLY recommend this location! (Side note; I've been to other locations, and this was an entirely different experience. I would suggest using this location as an example for training staffs at other locations).