LensCrafters Optique

The only reason I'm giving two stars is because I truly liked Dr. Ashley Plotkin. It's very clear that she cares about her patients and takes her time during the exam. Unfortunately, my experience with the front staff was extremely disappointing. While I was looking at glasses, one of the employees answered a phone call from someone trying to schedule eye exams for herself and three others. She repeated the request out loud for Leo, who immediately shook his head and made an audible sound of annoyance. The employee on the phone also seemed irritated. It was uncomfortable to witness. As a customer, it's confusing to see staff react negatively to someone trying to schedule multiple appointments. While I was browsing, I already had a good idea of what I wanted. Leo told me to "look around and have fun" and to let him know if I wanted his opinion. A few minutes later, while I was trying on a pair of Dolce & Gabbana glasses, he approached me and said, "Oh no, those don't work." I hadn't asked for his opinion, and I actually liked them until that comment. It felt unnecessary and dismissive. I finally decided on a pair of Gucci glasses. When he rang me up, the total after insurance was nearly $700. I told him there was no way I would pay that much for glasses I rarely wear. He appeared visibly upset and slammed a cabinet before returning to the register to hand me my receipt. That reaction was unprofessional and uncomfortable. I was also told that a retinal scan would not be covered by my insurance. I have EyeMed, and this location is in-network, so the scan would have been covered. Additionally, as I mentioned at the time, I felt the pricing I was given was incorrect. I later ordered the same glasses--with comparable add-ons--for less than $225 after insurance. Given the significant difference, it left me questioning whether I was initially being steered toward higher-priced options to increase commission rather than being given transparent and accurate information. Overall, the level of professionalism from the front staff was very disappointing. Unfortunately, I will not be returning. Edit: Message for Leo, please take care of your oral health. Second edit: The copy and paste response has made me change the review to one star. A disappointing company indeed.

I had a nice and productive visit at LensCrafters Deer Park Town Center store this past Saturday. I was very impressed with the large selection of frames they have on display in the store. I found the frame I like, had the eye exam, and placed the glasses order all on the same day. Angie was very pleasant and helpful the entire time. I also like that she's very clear explaining everything. Dr. Tancioco-Rokosz is also nice and friendly with the eye exam. I would definitely come back to this store again in the future.

I had such a great experience with Shawn st the Deer Park store! He was extremely personable, and efficient. He is very knowledgeable about all types of lenses, and the relative advantages of each; but he also is very good at finding great frames to fit your face and coloring! Super happy with the out outcome.

Shawn is the best! He is extremely helpful, and went out of his way to make sure I was able to use my benefits in time! He is very nice, and so is everyone else I have dealt with there!! I will continue to explicitly come to this location due to Shawn and the rest of the staff! I cannot say thank you enough!

The support I received from Jackie at the Deer Park LensCrafters was fantastic. When I arrived, Jackie was so patient helping me find glasses and sun glasses prior to my eye exam. Jackie walked me through my insurance coverage and made sure my out of pocket was the least amount possible. She worked with Dr Katz to get me in early so I wouldn't have to wait. Thank you Dr Katz! Great experience. Thank you Jackie! Shout out to Angie for adding suggestions.

Had the most pleasant experience with Gina today. Friendly, helpful and efficient. Exactly what I needed on a hectic day. She helped me pick out some comfortable frames and they were ready same day. The store is well organized and clean as well. Highly recommend!

I work in the Deer Park area and will always go to this location, they are so helpful and the store is so clean and beautiful. I worked with Gina this morning and she was fabulous. I came in bc I fell asleep with my glasses on like a moron and when I woke up they were bent :( totally my fault- she was so happy to help me and got them adjusted and fixed in no time. She also showed me a pair of Gucci glasses I might just need to come back for :) ... thank you for always being so consistently great!

They are no longer in network. Didn't inform my wife of the costs associated with the exam and out of network status before the exam. Please do your best in informing your patients that they maybe incur unexpected costs due out of network or the nature of their exam, it's ethically questionable at best.