LensCrafters

I had the absolute best experience! My exam was quick and thorough. And afterwards, I had the best time with April. She expertly guided me through buying my contacts, new frames, and sunglasses! And she even helped me choose the perfect sunglasses. Would recommend to everyone!

I had an amazing experience at LensCrafters thanks to April who helped me with both my contacts and glasses. She was incredibly knowledgeable, patient, and genuinely so helpful throughout the entire process. She took the time to explain everything, answered all of my questions, and made sure I felt comfortable and confident with my choices. Her customer service was truly above and beyond, and she made what can sometimes be a stressful process feel easy and enjoyable. I couldn't be happier with my experience and highly recommend working with her!

I don't usually do these but this time I had no choice! April and Michaela were awesome and an amazing help today!!! About 6 months ago my Meta Rayban glasses stopped working and I received a letter from Luxotica/RayBan to replace them as they were under warranty. I have gone to other store locations multiple times and was unable to speak to a representative who knew how the warranty exchange process worked. I have been to another location for the last 3 days trying to return and order a new pair before deciding to come to the Joliet location. I called first to make sure they knew how to honor my warranty exchange. When I called, April picked up. She knew exactly what I was talking about before I even finished my sentence! She told me that if I could get there today or tomorrow she would help me and that's exactly what she did! When I arrived, she asked Michaela if she was busy to assist as she flawlessly multitasked to make sure everyone was helped. Michaela said "I'm available!" without hesitation and assisted me. They worked hand and hand collaborating to get my new glasses ordered and was done so fast I didn't even realize they had got my prescription and the correct transition lenses I wanted. I will definitely be coming back! I hope they see this. April & Michaela, thank you for the 5 star service!!! Me and my wife were very impressed!

It was my first time getting glasses here in the states and I didn't know what to look for in glasses. But Issy helped my wife and I with prices and explained everything to a first timer. So helpful,kind and will help you pick out a good pair for your eyes. Thank you Isabel "Issy". Your friends tonie and hector.... I can see again....

Huge shout out to April. She made getting lenses and frames so easy! My partner and I walked away so satisfied and are super excited to get our glasses. She clearly explained all of the add-ons to pick the ones that would best suit our needs. Buying glasses has never been easier. We will definitely be back when its time to get another set of glasses.

The doctor and nurses were great, and the sales associate was very respectable and kind throughout the process. However, the checkout system is frustrating. They initially quoted nearly $800 out-of-pocket and stated with discount it will be about $500.By adding several lens 'adjustments' without offering options first. I had to push back to have those extras removed to get the price to what I actually needed. Also, they refused to provide my physical contact lens prescription, claiming they needed to verify measurements first. Great medical staff, but be prepared to double-check the sales math after insurance coverage.

First time getting my exam and glasses! They gave me a trial and let me know how long wait was going to be. Very transparent and down to earth. Doctor was informative. April helped me get situated and pick glasses. She was very sweet and helped me get discounts and understand insurance and what exactly i was paying for!

Samatha was extremely helpful in finding the right glasses for my wife based on her preferences and was very helpful with working out the price based our insurance plans. She was patient even though we were there past closing time. Outstanding customer service.