Medical Eye Services

Dr. Lisa Thompson was absolutely incredible with my 15-month-old daughter. Although it was our first time seeing her, she was kind, patient, and extremely knowledgeable. We left the office feeling confident and reassured. It is very disappointing that, despite having such a great doctor, ongoing issues with the practice will prevent us from continuing care here. When we arrived to our scheduled appointment with our 14-month-old daughter, we were informed upon check-in that there would be a 3 hour wait due to the office running behind. This was completely unacceptable. We were not notified in advance and were expected to wait that long in an office with a toddler. As a result, we had to reschedule and wait another two months for a new appointment. While the second visit did not involve a 3 hour delay, we still spent a significant amount of time waiting. After that appointment, we were sent to the optical department to order my daughter's first pair of glasses. We were told the turnaround time would be about two weeks. Over a 4 week timeframe, I've had to repeatedly call to follow up, and each time I was told something different, first that the frames were on backorder, then that they had arrived and were in the lab, and most recently that they are backordered again. It's extremely frustrating not knowing whether the glasses were being made or still unavailable. Had I known this would be such an issue, I would have ordered elsewhere and my daughter would likely already be wearing her glasses. Lastly, our follow-up appointment scheduled for April was changed by the office without my consent. I received a voicemail stating that the appointment time had been moved. This is not appropriate. At minimum, the office should call to discuss scheduling options and confirm what works for the family before making changes. Standard protocol is to reschedule with the patient, not inform them after the fact. Overall, I am highly disappointed with the administrative and operational issues at this practice. While Dr. Thompson herself was wonderful, the ongoing scheduling and communication problems make it impossible for us to continue care here.

The office staff were very efficient and pleasant from scheduling my appointment to checking out. Dr. Greenberg was on time, extremely knowledgeable, and helpful in explaining my particular case of macular degeneration. I left the appointment well-informed and knowing how to proceed forward. It was an excellent experience from beginning to completion.

Great service and caring staff. The specialist listened to all my symptoms and did a thorough eye exam. I felt comfortable and well taken care of. Highly recommend Medical Eye Service

Great experience, from the front desk back...... Everyone was very friendly and helpful. Little to no wait time, which of course can vary greatly due to many circumstances, but I barely sat down and was called back. Nurse/tech was super nice and thorough. Dr Lisa Thompson was just amazing, I very quickly knew I was in the hands of an 'expert" in her field. So personable, great sense of humor, and a joy to chat with about my condition. She was patient, took all the time in the world to listen AND explain. I HIGHLY recommend this practice and this doctor.

I had a wonderful appointment with Dr. Lisa Thompson! Dr. Thompson answered all of my questions about my multiple vision issues and alleviated many of my fears. Thank you so much.

Both myself and my 3 year old have seen Dr. Lisa. She is amazing! The office staff was also exceptional both times I visited the Lake Forest Office. Dr. Lisa is knowledgeable and very straight forward. She is thorough and really listened to my concerns for both my son and myself. This was my son's first time seeing the eye doctor and she really made him feel comfortable. Her interaction with him was warm and very welcoming. You could tell she enjoys her job and really is there to help. I look forward to our future visits with her!

Dr Thompson had a great demeanor, she diagnosed my daughter extremely efficiently, and provided the 2 ends of the spectrum for treatment. She was on time and the office staff were very welcoming. Only issue is that there is no direct communication to the lake forest front desk. Calls are answered by a call center none of whom has been to lake forest in 3+ years so they could not help us locate the office when google landed us smack in the middle of lake forest hospital!

I will always recommend Dr. Thompson. We have been seeing her for years and she has always been insightful and patient with my child. My only complaint is with wait times. During my child's most recent appointment we spent over an hour sitting in the waiting room past our scheduled appointment time to even be pulled back. I would much rather have the appointment scheduled an hour later than have to make my child sit and wait.