Libertyville Vision Center

I highly recommend this practice. The front desk staff is welcoming and friendly. Dr. Dowell is very thorough and precise with his exams. Technician Jacklyn was helpful and knowledgeable about the lenses I needed and processing my insurance claim.

Dr Dowell and the rest of the team, Jacquelyn (who helped me pick out frames) were so absolutely incredible. My exam was very thorough- Dr spoke of how diet and whole-body care affects eye health and it was very "eye opening". I left feeling very taken care of and look forward to continuing my annual care here, especially as someone who has undergone LASIK in the last. I highly recommend Rosin for your eye health- you're not just a number! I could never go back to big name optometrists after this experience.

My 12 year old son is very comfortable here and we really appreciate Sarah's patience and knowledge when helping us purchase glasses and contacts.

Jacqueline was very knowledgeable and helpful. Always a pleasure to work with her.

I work out here in Libertyville and I called needing to adjust my glasses and they were more than accommodating! Didn't need to be a patient, they welcomed me and didn't even charge me for their services! Very appreciative for the their kindness!

I have been going to this office for years and have seen about every Dr in the place. They are always polite, professional, and very helpful. They have reasonable prices and excellent customer care. Everyone from the Dr. and assistants all the way through to the customer service staff and glasses technicians are kind, knowledgeable, efficient, and understand that they are interacting with people who have busy schedules. I have always had a positive experience. They also usually have a good selection of trendy frames, which is important to me as I am in sales and my appearance makes a difference on a daily basis.

After reading all the wonderful reviews I thought I would give this place a try, went in for an appointment with grandma who was seen by Dr. Dowell. He was great, sweet and super patient with my grandmother. However, there is one lady at the front is clearly racist. After initially checking in with her I moved on to the lady next to her and she was great help. After this appointment my husband went in alone for his annual eye exam and was told he did not have an appt, which they were later able to find but again he was seen by the racist lady at the front. He has been to several eye places throughout his lifetime and he said this was the worst experience with the lady at the front. Again, the doctor that actually performed the eye exam was wonderful. While the doctors were amazing the, the initial impression at the front was not. I am still conflicted on whether I will be staying with this office or unfortunately having to find a new one.

Dr. Dowell gets 5/5 stars. I've never had an optometrist so comprehensive and focused on patient education. I will definitely be back for exams for him! Also if COVID restrictions matter to you, everyone is very compliant with masking and keeping patients masked. This is not a huge priority for me but I thought worth mentioning. The rest of the staff is the reason for 4 stars. No huge complaints but when checking in the receptionist was confused about why I was there when I said I was a "new patient." It was kind of a "why are you here" attitude. Also, the tech who did my first few tests didn't even introduce herself, so I wasn't sure whether or not she was the doctor so it was a little confusing. Again these are just nit-picky... I'm mostly there for the provider, but it's the staff that brings things up to five stars for me. The lady who helped me with eyeglasses though was very nice and let me do my thing while she looked up my insurance benefits for me. Thanks again all!