⭐Customer Reviews
4.5
★★★★☆
80 reviews on Google
I had a wonderful experience today with Dr. Shivani Patel and her team. From the moment I arrived, everything was handled with great care and professionalism. Dr. Patel is extremely knowledgeable, very soft-spoken, and took her time to examine my eyes in detail, which I truly appreciated. She explained everything clearly and made me feel very comfortable throughout the visit. The front desk staff was also very welcoming and helpful. Overall, an excellent experience--I would highly recommend Dr. Patel and her office!
I've been a loyal patient at this office for the past five years, and until recently, I had nothing but positive experiences. The front desk staff had always been friendly, accommodating, and easy to work with, which makes my most recent interaction all the more disappointing.
On October 24, 2025, I called to place an order for contact lenses. My prescription was still valid and unexpired, yet the receptionist I spoke with was unhelpful, argumentative, and dismissive. Despite my explanation that I was simply requesting a reorder of a brand I had used before, she insisted I book an eye exam first, even though my prescription had not expired! When I asked if she could check with a doctor about approving the brand, she refused and continued to talk over me, making the entire conversation unnecessarily combative.
This experience was frustrating and disappointing, especially after years of great service. Unfortunately, due to this unacceptable level of customer service, I will not be returning. It's disappointing to see a decline in professionalism from a place I once trusted.
I recently took my daughter to see Dr. Patel at this office, and I can't say enough good things about our experience. You can truly tell she cares deeply for her patients, which is something that's becoming rare in healthcare these days. She made my daughter feel completely comfortable, and she took the time to explain everything clearly and thoughtfully. The whole staff was great and helpful throughout the whole visit. Alondra was an amazing tech. I will definitely be transferring the rest of my family to this office.
I had such a great experience with Dr.Patel! She took the time to answer all my questions patiently and was thorough.
Nikki, Alondra, and Anna were great as well -- thank you for taking the extra time to ensure I had everything I needed before leaving and spending extra time making the visit a quality experience!
I had a great experience with Dr. Shivani Patel! She's thorough and detail-oriented, and she takes the time to explain everything clearly. She listens attentively and answers questions thoughtfully. It's clear she's knowledgeable and truly cares about her work. It's refreshing to meet a doctor who's not only skilled, but genuinely enjoys helping her patients!!
I had a great experience with Dr. Shivani Patel. She is an exceptional optometrist--extremely knowledgeable, patient, and thorough. She took the time to explain everything about my vision in detail, making sure I understood each step of the process. I highly recommend her to anyone looking for quality eye care.
This office is the best! EVERYONE is so friendly, nice, welcoming and helpful. I have not been happy with my previous eye doctor experiences but since switching to Dr. Shivani Patel, I have been so happy! She is so knowledgeable and so sweet.
I had the best experience with Dr. Shivani Patel and the rest of the staff here! Such a welcoming and knowledgeable group. They were all so friendly from the moment I walked in the door and they spent a long time helping me find the perfect prescription sunglasses that suited me. Highly recommend!!
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[?]Frequently Asked Questions
Where is MyEyeDr. located? +
MyEyeDr. is at 1000 E Ogden Ave, Naperville, IL 60563, United States, Naperville, Illinois 60563.
What services does MyEyeDr. offer? +
MyEyeDr. provides comprehensive eye care including services for this business. Call +1 630-355-9080 for specific service availability.
What are the opening hours of MyEyeDr.? +
MyEyeDr. is open 9 am-6 pm. Closed on: Sunday
Does MyEyeDr. accept walk-in patients? +
MyEyeDr. in Naperville accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at MyEyeDr.? +
Consultation fees vary by service at MyEyeDr.. Basic eye exams typically start from $50 to $150 in Naperville, while specialized treatments and surgeries may cost more.
Is MyEyeDr. equipped for emergency eye care? +
MyEyeDr. provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About MyEyeDr.
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
How to Get Help at MyEyeDr.
To visit MyEyeDr. in Naperville, call +1 630-355-9080 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Naperville?
Choosing a verified eye clinic like MyEyeDr. in Naperville ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.