Walmart Vision & Glasses

Dr. Catherine Rojas and her team at the Walmart vision center are not only rude but also clueless. Not only did the Walmart vision center fail to provide the lenses they charged me $40 for, but their incompetence led to my insurance rejecting coverage for my glasses. Despite having full coverage, their mistakes cost me out-of-pocket. Avoid this place if you value both your money and your vision. After my visit to the Walmart vision center in September 2023, I was shocked to receive a bill in May 2024 for glasses I thought were covered by insurance. They falsely labeled the charge as an adjustment, deceiving my insurance provider. Now, I'm stuck footing the bill for something that should have been taken care of months ago. Avoid the Walmart vision center at all costs.

I've been going here the past couple years and it has always been an iffy experience. From giving me the wrong prescription of contacts, to hearing them talk about other customers as well as walking into the vision center and they were actively talking about me. This past time was the last straw. They are so unprofessional there and don't seem to all be in the same page. Save yourself the stress and just go to another location

After purchasing computer glasses I requested to purchase another pair with 1/2 diopter less nearsighted correction as my work monitors are large and far away. Dr Catherine Rojas refused to sell the glasses and recommended bi and tri focals, which I already have and explained wasn't ideal as sometimes I need to focus at 30" while looking up. No big deal, I went online and got the needed glasses which are great because everything 2' and farther away are in good enough focus. Rarely use the multi focals unless need to read very small print or read street signs at night. If over 45 I suggest reading reviews and going to another location.

I had initially ordered progressive lenses from Costco in Mt. Prospect, but they didn't take my measurements properly and the glasses were useless and dangerous to wear. Costco Optics manager didn't want to work with me to correct the issue. I then decided to visit the Walmart Eye Center in Palatine and what a difference. First pair of safety progressives came out perfect. Second pair had a small issue, but the Manager worked with me and the issue was corrected. My only concern was - not a large variety of frames, but you can bring your own frames. GREAT CUSTOMER SERVICE! SUPERIOR QUALITY LENSES FROM NIKON! I HIGHLY RECOMMEND THIS LOCATION WALMART EYE CENTER! I will be going there again!

Scheduled an eye exam for a Saturday during the COVID Pandemic. Despite me giving them the wrong insurance info, they still got back to me and we figured it out. Staff was friendly. It had been over a decade since I had first been here and with the pandemic, the routine was different. Everything was clean and everyone took the proper precautions with COVID. I normally don't write reviews but I saw a lot of bad ones from years ago and I didn't find anything negative about my experience today.

Palatine Walmart vision center is a pretty horrible place to go. You would think that being inside Walmart they might have good prices for glasses or contacts. Wrong. Also, had I known beforehand how incompetent the eye doctor, Catherine Rojas was, I never would have come here. Any other eye center would have been better than this place.

I have never been treated so poorly by any place of business. I haven't had a vision appointment in a few years and felt my eyes getting worse. Someone told me it's cheapest to go to Walmart so I did. First I call to make my appointment, the woman was not very friendly but was polite. At the time I didn't think my insurance covered vision so I said I would just pay out of pocket. The day after I made my appointment I found out that my insurance does cover vision so I call them back and tell them. They say it will cover the basic exam but nothing with the contacts. I say ok and that I'd be there. I arrive 10 min early bc I was a new patient and figured there would be paper work and upon arrival was greeted by an extremely rude woman named Nagheet. She tells me to sit by a desk and while she was verifying my info she asked if I had insurance, I say yes I do. Apparently who ever I called didn't update it bc she said I do not. So I ask if she can just update it. And she says no then that she can but that it will take a lot of time to call the insurance co (please note I'm the only "patient" here) and then proceeds to REAM me out for not saying I had insurance at the time of the original phone call. Dumbfounded I just sit there then she asks me if I want to wait? I say I can because I have a baby at home and making appts is not easy (even though I was ready to get tf out of there) she basically then tells me I CANT wait because it will take over an hour. So why give me the option??? I am not a fan of Walmart to begin with but to be treated so rudely by someone whether the insurance thing was my mistake or not, I would rather go blind.

Although the office staff were okay, the first attempt of the optometrist to determine my prescription felt like my eyes were twisted! The 2nd attempt was closer but left a 24-in. blurry gap between the close and middle focal lengths of my trifocals. Although I got a refund for the cost of the glasses, no refund for the optomitrist's fee. COSCO got it right and saved me a lot of money, even with the membership fee.