Bard Optical - Springfield Wabash

I started using this establishment for my last purchases and I've only had bad experiences. The first time I lost two pairs because they always fell off my face and they never fixed them. This time, even with the insurance, I ended up paying more than if I'd gone to more elegant places, not to mention that they broke a pair of glasses trying to fix them and didn't offer me a discount for a new pair, even though they were the ones who broke the glasses. The staff is very friendly and reasonable but...

Waiting on a supervisor to return my call. Bought our son a pair of glasses for $265. The first few days one of the lens kept popping out. Our son is 2 and we were told it is very important for him to keep wearing them. The first week after putting the lens back in over and over and calling Bard to let them know, we lost the lens. They assured us they would take care of it and the lens must of been cut wrong and was too small for the frame. We took the glasses in and the staff told us that it was their error and it shouldn't have happened and they were sorry. A few days later a manager named Roger calls to tell us it will be $150 to fix. We were not happy and he said he would talk to a supervisor. He then calls and tells us he can do it for $75. Still...no! The glasses were not stepped on, broken or anything bad on our end. They should have lasted more than a few days. I'm currently waiting on a call back from another supervisor but unless they make this right I would never go back or give them another dime. Roger told me he would have a talk with his staff because they shouldn't have told us that it was their error. Apparently he doesn't want to be held accountable.

Definitely believe the bad reviews, got 8 pairs of glasses, 2 didn't fit and one was impossible to see out of. Overcharged me on my insurance, told me and my wife I was wrong multiple times about the charges they are doing for insurance. Apparently their "standard practice" is to run your insurance as a lower plan regardless of coverage in order to charge more in deductibles. At this point we'll just wait till next year, this entire experience was so bad, I will gladly wait another year and take my $7k in insurance somewhere else. If you have other options, save yourself the aggravation and go somewhere else.

I had the worst experience in 28 years of wearing glasses with Bard. I have gone through 3 pairs of glasses from them in the last 2 months and they all have been Garbage. Now I can't use my insurance any where else for 2 years. So I will either have continue to use my old glasses for now or pay completely out of pocket at another eyeglass place. I do not recommend Bard until they retrain the people who make the glasses.

If I could give 0 stars I would... I scheduled my 2 girls appts months in advance, I pulled them out of school early to get here because I received a call 2 days prior saying their appt was at 3:40pm. I get there at 3:37 rushing and they told me they can only see one of them because the 1st appt was at 3:20pm. I asked why did they say their appts were at 3:49 sand she said it must have been a mix up. I am upset because my daughter's appt was canceled due to their mess up. This is not new for them it has happened before and I am sick of it I will not be doing any more business with Bard Optical on Wabash in Springfield IL

I had a great first experience here at Bard. I needed an appointment sooner than November but they are super booked out, so I called relentlessly until I was able to pick up a last minute cancellation. They were very welcoming even though I was the last appointment, Dr Edwards was nice and professional, and Natalie, Jami and Tiffany were so friendly and kind despite me holding them hostage asking a billion questions. I am really excited to have found a good location for eye care and will continue buying my glasses and contacts here as long as I'm in Springfield. Thank you guys <3

This was my second visit to Bard Optical, and it is always a great experience. Staff was very courteous and extremely helpful and supportive. The ophthalmologist (i wish I could remember his name) was communicative, knowledgeable, and very kind over all. You can also tell everyone loved their job so that always makes for an even more pleasurable experience! I was in and out relatively quick even with talking to the staff for a bit. Highly recommend!!

Natalie is such a sweetheart! I got the best customer service ever, and she was really patience and helpful!!