Bard Optical - Sterling

I have had glasses since I was 9 years old, never have I ever seen an optical business so incompetent and in denial about a simple mistake. My girl came in to order her first pair of glasses ever. Ordered them with the blue filter and never got the blue filter. (Example: every pair of glasses I own has the filter and you can see it) We've went in and showed the staff that the filter wasn't put on clear as day first hand and the nasty rude "thing" at the desk swore up and down that the blue filter was on there and they weren't going to do anything about it. So we went down the street to Walmart and asked them if the blue filter was on? They laughed and said there's no filter on these glasses and showed us multiple ways to prove it. We went back to Bard and talked to "thing 2" "the manager" and she backed her employee and doubled down that the filter was indeed put on there. Even after showing them these tests clear as day. So we laughed and left. Bard texted her to leave a review on how they did and it would go to the owner or store manager I'm assuming. She left a bad review on there and got a call from the store manager ensuring us the filter was put on lol you can't make this stuff up. I will be also filing a report with the BBB about this and I figured I could at least leave a google review so other people could know. Looks to me people are already aware of your scheme.

The ladies here never smile and always seem rude. The ones I see anyway when I come in. Im waiting on disability, currently unable to walk very well..been going through bard optical for years...left my ID at home as im having a hard time thinking due to pain lately...tried to explain. Doesnt matter. Drove on snowy roads almost an hour away when driving slow just to be told no ID no appointment. Most places let you bring it in later or next appointment. No star if possible. Tired of Healthcare and just all. And people who are rude in Healthcare of any sort should just not work this line of work if they are that miserable. Everyone is struggling rightnow. No need for extra bad energy.

Seems like they only care about money and put pressure if you don't want to pay out of what insurance covers. The Dr. was amazing but the eye care professional I had could use some people skills and better manners.

How can you make a pair of glasses one year and we have no problem but the next year with the same prescription you tell me it's because I didn't upgrade the lenses? I didn't upgrade last year either. Just because we use state insurance doesn't mean you can mess up the lenses and not care! The frames were not even straight either!! Very very disappointed in your company. Some people don't always have the extra money to spend that you want so you mess up my sons glasses on purpose? He's a kid and should be able to see good rather it's state aid that pays for it or I pay outta pocket we all should be treated the same.

Glasses are way over priced. Broke within a year for the amount I paid for them. Refused me my prescription for my new dr to compare to see if my diabetes is under control yet. One lady in there is so very rude, too bad I didnt catch her name. I would NEVER recommend this place to ANYONE!

I'm so incredibly grateful to everyone involved for making my first visit such a fabulous one!! I had the most thorough eye exam in decades. She was so pleasant, knowledgeable, patient and understanding. I never felt like I was being rushed. I really felt like she wanted to get it right. Since the last place that I went to 3 months before had gotten it so wrong. We really worked together to find the best lenses for me. I couldn't believe the difference. Neither could she. She also recommended that I see a specialist Which NO other eye doctor had ever done over the course of the last 36 years!! Obviously I'm going to make this appointment. From picking out my glasses to picking up my glasses, everything went smoothly. If you're looking for a superior eye doctor, look no further. If you're looking for a great selection of glasses, you'll find them here. Even though I have insurance (we all know it's not great) the money that I spent was well worth it. You're going to have a fantastic experience from start to finish. I know that I did!!

First time and the staff was wonderful and polite. The lady helping me picked some glasses for me while i got my eyes checked and even picked the one I was wanting plus a few others to try. Had a great appt and new glasses to boot. Thank you!

I recently went to Bard Optical. When I called to inquire about my insurance, while I was on the phone, Gena ran my insurance and told me exactly what was covered. I made the appointment. Upon entering I was pleasantly greeted by Lisa and Gena While I was waiting to see the Dr. Lisa helped me choose my frame. I didn't feel pressured nor rushed. I was taken back to have testing on my eyes. Never before have I went through 4 different tests. The Dr. was very nice and made you feel relaxed. Once I was finished with the testing and exam, I worked with Lisa on my lenses. My insurance wouldn't cover some of the options I wanted. Lisa was not pressuring me to get all the upgrades I wanted. The cost of the options I wanted was almost $500. Lisa told me a few options. I could make payments until I paid it off and once paid for I could get my glasses. She also said I could not get some of the options. I didn't want to do that. She then told me there was an option to finance them. I told her I didn't think I'd be approved. She was very nice about it and said she understood. I had her run it and I was approved for more than I needed. So I got what I wanted. While I'm working with Lisa, a lady came in because her glasses broke. Medicaid paid for them. Which you don't get many options nor quality. She was working with Gena. I've had to get Medicaid glasses before. I was very impressed with Gena. I've been looked down on and not been talked to nor treat good because people look down on you. Gena was very respectful and talked to her and treated her no different than I was. I was impressed with how caring about helping her. I was sceptical about going there because of some of the bad reviews. I'm so glad I went. Because I know you can't please everyone and some you can't at all. It's not their fault if they can't do something. They are just there doing their job. They don't set the rules. They have rules to follow as well. So if you're not happy, remember they are just doing their job. I know this review is long, but I wanted to give my full experience with them and the care and treatment I received. I HIGHLY RECOMMEND THEM. Happy Customer