Eye & Facial Clinic

The medical staff is great-kind, patient, thorough, provide good care. This is what kept my family coming back to the clinic for 12 years and I've overlooked several problems I've had with the office staff. After each visit, I told myself I wouldn't be coming back because of the way we were treated by the office staff and the behaviors we noticed from them. The office staff is at best unprofessional and at worst unethical. One woman who works up front is rude and unfriendly. She appears annoyed to be doing her job, is frequently gossiping on the job, and speaks ill of patients. She makes you feel not welcome and an annoyance. If you think your privacy matters, it does not by this woman. As soon as you leave, she will be speaking of your medical care and gossiping about your personal affairs. On a recent visit, my children overheard her speaking badly about my one child. She was literally shouting "OH MY GOD" because my toddler was having a brief, maybe 2 minute meltdown. I have given them enough chances to finally say enough is enough and we will not be back. You can find excellent medical care with a friendly, ethical, and professional office staff somewhere else.

Dr Choi was professional and realistic about what I should expect. Thank you.