Stanton Optical

You can get a discount if you're uninsured, $25 exam and more discounts for glasses. For one person with one pair of glasses you're looking at $100-300 depending on the products you want. BOGO glasses only happens if you don't use the exam discounts. Associates were extremely helpful and the exam didn't take long. If you make an appointment you're looking at about an hour start to finish.

I called to return unused, unopened contact lenses. I had already left a message saying I was calling to return them, so the manager knew the reason for my call ahead of time. Instead of explaining the return process, she immediately started asking a long list of questions about the contacts. Do they not fit. Are they uncomfortable. Do I need a different size or another fitting. I explained multiple times that nothing was wrong. I just decided I don't like wearing contacts and wanted to stick with glasses. After that, she told me the return window was only 30 days. That didn't match what I remembered, so I checked their website. Their policy clearly states 90 days for unopened contact lenses. I called back and told her I was reading the policy on their site and asked her to check it. During that call she repeatedly interrupted me, wouldn't let me finish, and insisted the policy was 30 days. The call went nowhere and I eventually had to hang up. Because of this, I ended up calling Stanton Optical corporate to escalate the issue. I don't know yet whether I'll be getting a refund, but it has been escalated. If this does get resolved and the return is processed, I'll update this review to reflect that. As of now, I don't trust this location and won't be going back. This is a warning to anyone considering this place. Read the policy yourself and don't assume they'll honor it.

I called before going to make sure I could get the contact/glasses exam free if I purchase glasses for the $79 promotion. I was told "yes". So l go in get the exam, pick out the glasses, then I'm told my total would be almost $1000.00 for 2 pairs of glasses at $79. I asked why it was so much and she said I had to pay for my exam, on top of many other things. I told her my exam should have been free then she said no that's only if you buy 1 years supply of contacts. The contacts with free exam was $330. I said fine I'll get the contacts but wait what contacts did she even put me in because she didn't ask me. She said "acuvue oasis", I said well I don't want those can she change that to biofinity? She said yes but you would need to pay for another eye exam because the exam you just got was for acuvue oasis and she can't just change it. Frustrated and confused I went ahead and ordered the contacts. Fast forward 1 week. I get my contacts. Then after not understanding why I couldn't see clearly for a whole month I finally said to myself "look at your prescription" so I did, then realized why I couldn't see. It wasn't that my eyes changed. The prescription was COMPLETELY WRONG. Then I went to my actual eye doctor and got a proper exam. Stanton Optical gave me a prescription that was -.75 below what my prescription actually was. How could they possibly get it THAT WRONG?! I called the customer service and they told me to go into the office and they would give me another eye exam at no charge. I said um no. I want my contacts changed out for some that I can actually use. He said they would only exchange the unopened box. I went into Stanton and the manager refunded me $180 and said that because I got the exam I had to pay for the exam even though it was completely wrong. Then she stated that what the lady meant to say was that I could get the biofinity however only the acuvue oasis came with the free exam therefore i would still need to pay for the exam and get a reexamination. So I'm out $150 I personally wouldn't recommend anyone to go here.

The staff in the store were phenomenal. However, when I called to see if my insurance was accepted, not only did the guy pressure me into setting an appointment right then, he also lied and said they took my insurance. Imagine my surprise when I get there for an exam and glasses that should've been $35 ended up being over $200, and my husbands glasses that should've been $25 (for polycarbonate lenses) were $110 (for plastic lenses). The in store staff were very nice and helpful, but I do not plan to go back, aside from when we go pick the glasses up.

The staff is friendly but I'm not going there to make friends. This is business. They got my prescription horribly wrong. As soon as I put my new glasses on my head instantly hurt and I felt very dizzy, as if I was trying on another person's glasses. My old glasses feel better, that I've had for two years.... I could not believe it! I kept taking my new and old glasses on and off to compare them and came to the final conclusion that I just wanted a refund and to go somewhere else! I was so upset! I don't like to complain, but the truth must be made known before anyone else has a bad experience. . They offered me the choice to be "re-examined" and I said no because I no longer have trust in this establishment. That might sound mean, but I am not going to waste any more of my money or time. I am very disappointed and will not be returning again.

Jenn was down from Indi and was super kind and personable. Cared about the little details and about helping us find the right style. The customer service was a breath of fresh air compared to what we were used to. And the selection of frames was great.

If they treat your eyes anything like they treat their building I'd be concerned. Stanton, please hire a pressure washer for this eyesore

Super nice staff. I received my new glasses sooner then expected. Definitely will be back.