Longe Vision Center

I have been going to this office for almost 16 years. Dr. L'erin Garner is one of the sweetest and most knowledgeable eye doctors I've ever been to. The office is clean, staff are very friendly and you can order your glasses or contacts on site. The opticians are also very helpful and knowledgeable. I highly recommend this eye doctor to anyone!

Horrible experience from start to finish. Wish there was an option for no starts. front receptionist check in lady - She's utterly rude, dismissive , and has a horrible disposition. answered not one question asked or presented to her for clarification and understanding. Unfortunately it seems to be a running theme. Attempted to contact call center to have concerns addressed. Call center representative, was on it. Advised she wasnt sure in regards to the few question i presented and offered assistance to local office. Advised rep on situation that just took place at the marion location. Was transfered to Manger to have concerns addressed and hopefully questions answered- so that a child could get seen and have their glasses from thebappo8ntment that was scheduled for this day 12.16.25. Foolish to think anything positive, clerification , or answeres to prevalent questions would come from speaking to someone from the location that issues started from. But I still tried to no avail, but speaking on very rude , not helpful, no information or explanation having , nasty disposition, interaction with the 1st person of contact to this business. A very lack luster phone interaction with manager Nicky. Better luck to others who seek care at the marion office. This location and the staff at the front desk along with manager Nicky, didn't answered any prevelny needed question, offer a resolutions or resolve. Will seek another locations that shows they care about the people who they interact with and people who they provide care to. Can't speak on care from doctors and opticians. Didn't get to that point. However it makes one questions if the doctors and opticians are okay with the lack of respect , the rudeness, misinformation or lack of information customers and patrions are given. Why would the care be different from the doctors and opticians there? Will definitely make sure to advised others to get to better care from a higher qualified team of workers who are caring, concerned for their customers, and want to offer the upmost quality of care and information respectfully to all whom enter the establishment. So sad that this is what this small town is left to deal with. I'd suggest going elsewhere, where you're met with a professional, respectful staff who shows the patorns dignity , compassion, kindness, and care. From start to finish. Because poor customer interaction from managers and staff is all I've experienced. Came with questions & excited about this child's journey to see clearly. Left feeling very demoralized , and disheartened. Would not recommend based on the very impact-full short dealing and interaction from this locations. I'm sure the lady at the front desk wouldn't want any one to treat her nore her family in the ways she interacted with us. Do better! All staff is heald accountable for bad and good interactions. One shouldn't being the in custome service industry if unwilling to assist. Now if unable that's another issue. But that wasn't not the case today with this lady and "manager".

Was not happy with my experience at all. The exam was lacking, they dont return calls, I ended up ordering contacts through them that were a different brand than the original ones there was a small price difference and they owed me a small amount of money back. I had to question this and ask for my money back. Very unprofessional if you ask me.

i am very satisfied with my experience! the lady that helped me found the most perfect glasses!! gave me a pair of sunglasses to tey on because i love the bigger frame look and she made them into eyeglasses for me! i'm absolutly in love !!

Our previous eye office no longer took our insurance and we made appointments at this office and our visit was pleasant. I had 3 kids in and they were all friendly and good with the kids. Kept them engaged with the assignments. I was recommended this office from a friend and will most likely refer to other friends.

My son and I absolutely love our new glasses! We've been loyal patients for years, but I have to say, this might have been our best experience yet. Jan (Optician) was incredible--so attentive and knowledgeable. She gave honest, straightforward advice about what looked good and fit well, all while being patient and kind as my son chose his glasses. She even helped guide him when his first choice wasn't the best fit, which we really appreciated! Dr. Grant, as always, was amazing. She has such a great rapport with my son, making him feel completely comfortable. As a mom, that kind of connection means so much--especially when your child is on the spectrum. Jarod (Assistant Manager) was equally fantastic! He handled the tricky task of calculating my totals effortlessly and kept me updated the whole time. I was also amazed at how quickly our glasses came in! We love our new eyewear--this might even be my favorite pair yet (and I've had quite a few ). Thank you all for such a wonderful experience! We can't wait to see you next year.

My experience has been great from start to finish. My exam went smoothly and quickly. The eyeglass center helped me pick a pair of frames and walked me through the process of insurance coverage. Paying for my services and glasses was an easy process. Picking up my glasses and being fitted was a breeze.

I want to give a shout out for the great customer service I receive from Longe Vision Center. Courtney goes above and beyond her duties! She is kind caring and professional. Dr Grant is our family eye doctor. We appreciate the articulate care our family receives every visit!