Des Moines Eye Care

Amber Johnson, Optician, was incredibly helpful. She went above and beyond. I had recently moved to Des Moines area. I had an accident that resulted in broken temple to my glasses only a couple days prior to a vacation trip. Although I had never been a customer yet, she went through a drawer of extra glass parts and found one that was a pretty close match, fit them to my face. She even sent an extra in case something happened on our trip!

Dr. Donner and his team do a great job making space for you to ask questions and explaining tests. Highly recommend!

What a weird place...the assistant was super unprofessional. She barged in during my exam and was telling the doctor something off of her computer and then mentioned she was having trouble reading the screen. It was because she wasn't wearing her glasses and the doctor told her she had to quit doing that, especially in front of patients during eye exams. Later I had a question for her and even though she was just a few feet away in another room and could hear me, the front desk people had to call her on the phone in that room to get her to come. Never going back...

Dr. Donner is one of the best providers I have seen. He takes time to really educate and explain and you can tell he loves his job. Staff is always friendly and efficient. Very happy to have found Des Moines Eye Care!

My experience with the eye doctor was a great one and this review has nothing to do with his professional abilities but with the front desk staff who after I asked whether my insurance would cover my visit confirmed that it would. At the end of my visit, I was charged an exuberant amount for a contact eye evaluation of $85 and paid an overwhelming $150 out the door with what I went in for. The fact that I wasn't actually going to be covered for the contact evaluation was not told to me and that I would still have to pay an additional $35 for a co-payment which normally should cover exam fees was also not explained to me. I don't beleive the front dest staff did a good job at all with this matter which made my overall visit very displeasing. Again, the eye doctor was a great one. I just feel front desk staff should not provide misinformation and put in more effort to explain costs to patients prior to services being rendered.

NEVER HAVE I EVER been more unhappy with an experience in my life! I did my research regarding the doctor I wanted to see and his background and education etc. I called and scheduled an appointment with Dr Kruger. But when I came for my appointment was bait and switched to a doctor I didn't schedule with - ok fine, I get that, he's in the same office.. still not a great first impression.. I didn't schedule with this doctor.. THEN I get my new lenses after waiting a week.. The new glasses (that I've paid over $800 OUT-OF-POCKET WITH INSURANCE FOR - and yes they made DAMN sure to collect my money BEFORE I even got the glasses!!) Ever pay for a steak BEFORE you eat it??? The new lenses have letters and numbers etched all over on the lenses causing my vision to be blurry and distorted and at night have halos all over while I'm driving.. This is not acceptable especially for how much I have paid!!! I return them and I'm told I will get new "non-digital" lenses... after waiting ANOTHER WEEK.. I get the second new pair of lenses and they STILL have letters etched in them.. Realizing I apparently just have to "deal" with that for $800 I attempt get them adjusted to fit my face.. not once, not twice, not 3 times, no.. like 20 times back and forth.. I finally said just make this ear piece bend exactly like my old glasses and we will be fine.... But nope, can't do that... So I take them and go, coming right back within a day or two to have them adjusted another 15-20 times STILL not getting them right.. So I take them and go, doing my best to wear the new glasses that are rubbing my ear wrong, and sitting on my face completely crooked and causing me to get headaches and sliding down on my face every time I move. As if all of that wasn't enough, I put the glasses on the other morning and likely due to all of the adjusting, the ear piece SNAPPED and broke and is just wiggly now.. So I called obviously upset about it.. was told Aaron, the person I need to talk to apparently is not there, I receive a call back later the same day that he's in the office and I have exactly 1/2 hour to call back or he will be gone again.. My schedule didnt allow for me to call back within that window, so I called this morning.. on a Friday morning.. Nope Aaron is out of the office till Monday.. So it's been OVER A MONTH NOW, and I still don't have a pair of glasses that I can wear, I've gotten a total of about a weeks worth of UNCOMFORTABLE wear out of these CRAP glasses before they snapped.. I have NEVER had such a SHITTY experience ESPECIALLY when I've paid this much out of my own pocket (I can't even imagine what they charged my insurance!) I will be expecting the money I have paid for these frames and lenses to be FULLY RETURNED and I will be taking my business elsewhere!!! It is VERY clear your office is about $$$$ and not customer satisfaction!

Always so friendly and some of the best eye care I've ever had!

This optometrist is top notch! I don't have vision insurance and had no idea what to expect. The service is outstanding. I needed an exam for new glasses; the check-in process was quick and easy. The optometrist was very kind & professional, the staff very efficient, and the price was much less than I expected! I wish I would have known about this company years ago!