Mauer Eye Center PC

I brought my Mother in for her eye check-up on Jan 16. We were there for over 3 hours!!! While I was waiting and getting frustrated she did a lot of waiting for people to come in and do what they had to do. We were both frustrated and hungry. It was well after lunch time before we left. Just to note, my husband and I left to go to another eye doctor for this very reason. It now takes less than an hour!

Their referral person messed up TWICE on my daughter's referral. Once by not running through both of her insurance providers. She tried to lie and say she only gave her one card, but what really happened was she ran it through the one insurance twice. Then, when she went to run it through the second insurance, she forgot to mark it "urgent". This put off urgent testing for an additional 3 DAYS!!! Thank you for the stress on my daughter and her family!!! NOT IMPRESSED!!!! My daughter did like the doctor and I feel they were thorough with her eye exam. It's unfortunate, but the referral person has tarnished their reputation with my family.

I haven't had my eyes checked in years. I made an appointment and showed up 15 min early. I did have a wait but it wasn't too bad. Probably 20 min. Which I didnt mind, it gave me time to read the newspaper. Once they took me back to do the exam. They answered questions that I had and took care of me. A week later my glasses were ready snd they made sure they were perfect before I left. Thank you 5 star service will be back next year.

I saw Dr. Pelzer today and had what I thought was a very nice encounter. Pushed a little hard on the Contact Lens front but over all was really nice. However at the end they gave me my glasses prescription and sent me on my way, never even asking if I wanted to look at frames or anything. When I looked at my prescription later I notice they never included my Pupillary Distance so I'm not able to even order any glasses. I called and asked them if it was something separate I needed to be seen for or if they had it on file to give it to me and they out right refused, telling me "We don't give out that information." Not only did they refuse but the demeanor of the associate turned hostile as soon as I said I was looking online. It is MY medical information, I have a right to it and you have no reason to withhold it from me. If you weren't interested in me buying glasses there you especially have no right to withhold my information regarding other purchases. I thought this was going to be a good experience but I'm disappointed in the situation.

Recently had Lasik completed by Dr. Mauer. From initial screening, to surgery, to follow up appointments treatment was exceptional. I was happy with all aspects of the process to include the final product. Seeing 20/20 with minimal discomfort within 24 hours. Eyes feel back to normal within 1 week. Dr. Mauer was professional during all interactions. I suspect the cynics that posted below me have special snowflake syndrome.

I had and appointment and 35 minutes after the scheduled time I was still waiting. Then asked to fill out paper work before the 45 minute long appointment. I work a two jobs and told them I needed to be at another job at a certain time. I came in early enough to be there for the hour long process they said it would take. Needless to say I never got in for the appointment because they were so far behind schedule. Very inconsiderate!

My five children each had a great experience and very thorough eye exams! My 8 year old daughter got glasses for the first time. I have complete piece of mind knowing that she has ZEISS lenses, which provide complete protection against UV rays up to 400nm! That is so important for eye health! Not to mention she looks absolutely adorable in the cute OGI frames we picked out from the optical department which offers a great selection of frames and lens options.

Rude staff! Waited over 1 hour to just pick out safety glasses terrible selection. I now remember why we changed eye clinics eye care specialists are friendly and great selection of glasses.