Whylie Eye Care Centers

Jake was so kind, patient, helpful and also knowledgeable about insurance to make sure I received the best value and glasses. I also observed him taking care of other customers and he provided excellent service! I will be returning there in the future!

I went in to select a pair glasses and was dismissed the moment the sole person running the counter saw that I had medicaid. I was told to go to a different location as he claimed the computer system was foreign to him because he worked at the Ingersoll location. I felt dismissed and judged.

At first visit very nice and once i ordered my glasses all that went out the window. Was told could take 10 days , so at ten days called to ask about my glasses was told with a attitude that they will call me when they come in. so at 12 business days i stopped in and then was told 14 business days. welll at 14 business days and still havent heard from them. first time and last time customer.

I've brought my 4 kids to this location for years. Absolutely love everyone in the office. They are always so helpful with everything! My kids always pick out 2+ pairs of glasses and they are so good at helping us narrow it down to one by the fit. They are all amazing and good at what they do! Also very friendly and easy to talk to.

The staff are so courteous and Dr. Overton a charm. I can't believe Dr. Overton remembered me three years prior... Wow, you are not a number but a person when you go to Whylie eyecare. Great selection and great service.

Worst customer service, they have gone straight down hill. I have not been treated like this ever. My wife and I got glasses at same time.The owner stated we had no co-pay, then we get a bill. When I go get glasses and was just going bite the bull and pay the receptionist gets calculator out and instead of the bill being what invoice says it is 75 dollars more. I find it hard to believe with the computers we now you calculator to figure out our bill. Especially since the sent us a invoice that was computer generated.

I would have been a new patient but after my experience, no thanks. The day of the appointment I was going to be seen as a new patient and my daughter was going to pick out new glasses because she had a current prescription from our old provider( we are new to west Des Moines). I cancelled my appointment bc I had my toddlers with me( babysitter could not make it) The staff treated my young children and I like trash. When we walked in we were not greeted. The manger told us we had to leave and my daughter could not look at glasses bc I cancelled my appointment. I told him I was new to the area and didn't know about a cancellation policy, no one told me. He told me he understood but we still had to leave. I then said well I'm here 15 mins early, I'll keep my appointment . He told me no and again told us to leave. The two receptionists sat and watched but did not speak up. So we left and I called corporate to file a complaint. I'm happy to say they corrected his wrong and my daughter was allowed to find a new pair of glasses and I was told I can reschedule my appointment. However, we will not be returning because he scared my children. The staff including the manager was highly unfriendly and we are too uncomfortable to return.

Todd is very rude and disrespectful. If you aren't happy with your job go do something that makes you happy. The eye doctor was very nice. Will not be going back.