Insight Vision Center - Gardner

One of the best eye exams I've ever had! The doctor was thorough, the staff was knowledgeable and helped me pick out a frame that would normally be out of my comfort zone, but I love it! 5 stars!!

OVERPRESCRIBED PRESCRIPTION on CONTACTS AND GLASSES. PASSIVE AGGRESSIVE MANAGEMENT. This will be a negative review for Invision Sight in Gardner. On July 15th, I had my contacts ordered for the year supply. My prescription was -1.5 on the Left Eye and -2.0 on the Right Eye. I was given a trial like they usually give ALL patients. I did not have any symptoms of discomfort during the time I was trialing. After Week 2-3, I began developing a Headache. I was booked for my appointment a week after I had called. In the meantime, I had to use my old prescription for work and my headaches had dissolved. Fast forward to my appointment I was re-prescribed - 1.25 on the Left Eye and -1.00 on the Right Eye. Complications on OVERPRESCIPTION according to the FDA on CONTACT can be eye swelling, VISION LOSS, INCREASED blurred vision, possible INFECTION, and more. I wouldn't be as concerned if they overprescribed by -0.25, but they were over prescribing by -1.0. I talked with management about reordering my YEAR WORTH SUPPLY and they did NOT want to re-order me the full year supply because this supposedly was NOT THEIR FAULT. Management CONTINUOUSLY kept mentioning that they couldn't order me the supply due to INSURANCE and because the company would LOSE MONEY. I kept repeating myself I do not have insurance. It does not make sense to order the year supply and them not have the ability to replace my year supply. I even returned all my supply and management would not accept it. Management progressively began to become PASSIVE AGGRESSIVE. I do NOT recommend this place to anyone. If something were to happen where they miss prescribe you/etc. Management and their team will try to clean their hands and not blame it on themselves for their ERRORS. DR. PENA OVERPRESCRIBED AND DR. MARTINEZ CORRECTED the prescription. I don't know the "manager" name but can say she is about 5'4'', full-bodied, middle age female with red head. Hope this helps! And please avoid this place.

Bryant was super helpful in assisting me picking frames that fit best for me as well as honing in on what lenses would also fit my life. Thankful for the team here in Gardner, always sweet!

Insight Vision is impressive! They had a machine that's very modern. I believe it's called an Optomap. It takes the place of dilating your eyes. Quick and painless! And no driving home with blurry vision. Kudos to Insight for providing this service to their customers. And let's not forget that helpful friendly staff. Good job, Insight!

Super amazing staff, from the doctors to the assistants and front staff! We are new to the area and as a mom I was super nervous trying to find a place for my little dudes. Everyone at Insight has been super helpful, knowledgeable and super super friendly and happy. They definitely took away my overly silly mom nerves. Thank you Insight for all you do!

Dr. Martinez was wonderful. Explained everything thoroughly and easily as to my understanding. I am a returning patient and I really appreciated how he even went over my pictures of my eye/retina from last year and compared them to this year as to show how my eyes still looked strong and healthy. I have never had a an optometrist do that ever before Dr. Martinez. Also, he showed how my vision had changed if even so slightly, so I was fun to see what I had been seeing to what I was now seeing after he was through with my exam. Dr. Martinez was kind, personable, and very knowledgeable. You can tell he enjoys what he does and really wants you to have the best care and best vision. Will be back again and again. Great team and great overall experience. Love my new glasses!

Wanted to love this place. Works with my insurance, boss recommended, close to work and home. Doctor was nice until you disagreed with him. Then wouldnt talk or listen about the one eye not being corrected right. Just handed back my old perscription and I was walked out my the front office staff left wondering what it all meant like I wasn't worth listening too or my perscription worth fixing. Their contact lenses are also 2x the cost you can pay else where/online. While I wanted to love this place the customer service was awful.

I have to say the doctors and staff here have honestly been incredible for me and my daughters. I had an exam and then when I got my glasses, something was totally off. The doctor redid my exam and got me new lenses and contacts and was super great about it! My 2 year old was also seen and given a stronger RX which then caused an eye turn. We went and saw the pediatric ophthalmologist to make sure it wasn't a medical problem and they gave her a new RX. Since we had just recently ordered new glasses for her from Insight, I sent them the new RX and they are taking care of getting her new lenses! Honestly, we will be back every year just because their customer service is incredible!! Thank you all so much for taking care of me and my family!