CustomEyes - Lenexa

I cannot say enough wonderful things about our experience at Custom Eye in Lenexa. I brought my deaf and autistic aunt in for a vision appointment, and I'll admit--I was nervous about how the visit would go and whether they'd be able to properly accommodate her needs. The moment we walked in, all of my concerns completely disappeared. From the very start, Trudy and Megan at the front desk were incredibly warm and kind during check-in. They made us feel welcomed and comfortable right away. Our technician, Aiden, was absolutely amazing--professional, patient, and genuinely caring throughout the entire appointment. At one point, he even got down on the floor to help find my aunt's glasses when she couldn't locate them. That level of compassion and attentiveness meant so much to us. When it came time to choose frames, Jordyn was so helpful and patient, guiding us through the options. Samira and Regan also stepped in with their opinions and assistance, and their kindness truly stood out. It felt like a team effort to make sure my aunt felt confident and happy with her choice. And then there's Dr. Chris Cossette--he was outstanding. Not only was he thorough and helpful, but he also offered to provide an ASL translator. Most importantly, he took his time and made the effort to find ways to effectively communicate with my aunt, ensuring she felt heard, understood, and respected. It's rare to find a medical office where every single team member goes above and beyond, but that's exactly what we experienced here. If you're looking for compassionate, inclusive, and truly patient-centered eye care, Custom Eye in Lenexa is the place to go. We are beyond grateful for the care we received.

We've been going to this place for years because it works with our insurance and the doctors have been decent. But there's been a lot of turnover of doctors and not enough in the front. I don't think I can adequately describe the vast distance between competent customer service and what these people deliver. Making an appointment is always a chore - they don't listen when you try to explain your options and availability. Bills are CONSISTENTLY wrong - their one shining star of consistency. I was in there last week with a kid and talked to them about an appointment. We set one. I put it in my calendar. It was for right now. I showed up 15 minutes early to do paperwork. I checked in WITH THE PERSON WHO SCHEDULED THE APPOINTMENT and she acted like I'm the idiot for not knowing there was a problem when they didn't send me reminders. If you can put up with the front office IDIOCY, you might probably get a good doctor. I'm looking elsewhere.

Love the staff here. They're so friendly and fun. They laugh at my bad jokes and converse with me. I've seen Dr Cossette the last 2 or 3 times and he's been amazing every time. Thoroughly explains the pictures and is very quick and efficient with the exams.

The optometrist was super nice and the tech was good. I only have three however because of the associate that printed my paperwork. She was very nice at the beginning stating she'll get me set up with frames I don't her I'm not due for new ones yet per insurance she said that's fine she's find me a cost friendly pair. She was super nice ands chippy and talkative and asked if I was ready to pick out frames I stated again I'm going to wait for when my insurance can cover some of my new frame. She completely changed her attitude and demeanor towards me from super nice to get out attitude. She don't say a single word to me after that. I was going to comeback in March and purchase a Burberry pair as I always due but because of her treatment of not getting commissions or incentive from me, I will go somewhere else.

The level of incompetence is unprecedented. They tried twice to Frankenstein my glasses by giving me items that didn't fit and trying to make them fit. Then I have to sit down with "Becky" and explain this is not the right items, only for her to act like I'm imagining things and everything is fine. It took over 6 weeks and 6 visits to get my safety glasses. Quit gaslighting people and give them what they pay for the first time. It should have only taken 2 visits, the initial exam and then picking up the finished product. Everything else was a complete waste of time. Even Walmart does a better job.

Visit with dr was fine, but they are sneaky about orders. They added in a paid warranty without telling me. I did not notice until i went to get my new glasses. Then they said that they are unable to refund the cost of the warranty, unless i cancel my order and place a new order. So i called their bluff. Low and behold someone else came over and refunded the cost of the warranty. Be upfront, don't try to hide stuff.

I wish I could give more than 5 stars Highlights: - Same day appointments!? - Anna Sadler is incredible! 1) The biggest factor for me on my rating was the optometrist I saw for my appointment, Anna Sadler. That woman KNOWS her stuff. She has fixed the prescriptions for both me and my husband now (goodbye unnecessary eye strain!) and even got me into better contacts that are wildly cheaper than my previous ones, have blue light filtering (yes, blue light!?), and are more comfortable than the ones I had been previously been using. 2) In addition to the great appointment experience, was that I was able to get a same day (they had an slot open 1 hour from when I looked!), and I had tons of other appointment options. The optometrist I was going to go to originally was booked 3 weeks out somehow, so this was so relieving because I was out of my contacts and desperate. 3) Overall, the staff is all very kind, professional, and super on top of it. The office got busy but they kept it moving very smoothly, it was really impressive. The front waiting and glasses fitting area can get a little tight, but the staff were great about keeping people moving as much as possible, and a teeny tiny bit of tightness didn't matter to me since I was able to get an appointment so quickly and had the pleasure of seeing Anna Sadler and ACTUALLY getting my vision issues corrected. 15/10 would recommend, these guys were really great!

Extremely efficiently run. Dr. Cossette is an incredible O.D that you can trust.