Heartland Eye Care

Disappointing experience My father recently underwent eye surgery here, which went well initially. However, follow-up appointments have been a nightmare. He's consistently been kept waiting for 45 minutes or more, only to wait another 30 minutes to an hour once he's seen by a staff member. The lack of organization and communication is staggering. When I received a call saying my father missed his appointment, I was shocked to learn that he was actually sitting in the waiting room, having waited for 45 minutes. The staff claimed they called him, but his phone showed no record of the call. To make matters worse, one of the staff members handled him roughly, pulling on his arm because it wasn't positioned to their liking. The long wait times, poor communication, and rough handling have left a bad impression. I wouldn't recommend this office to anyone without significant improvements in patient care and time management.

I needed cataract surgery for both eyes. Doctor Vandegard and the staff did an excellent job of before care, during operation and aftercare. After surgery on each eye they give you a small plant that have grown considerably now. Easy access ample parking ada accessable bathrooms handicap parking and entrance. Follows covid protocol

Beware!! Surgery went great, super nice staff and Dr. On my last follow up appointment I was told the lens can become cloudy and I could come in for a "real quick" procedure that will clear it up. What they didn't tell me was it is above and beyond the cost of the actual surgery and in my case it was going to cost me an additional $2000 out of pocket. I had no idea that the lens could and probably would cloud over and another procedure would need to be done that would cost anther $2000. This should be disclosed before the surgery so patients know what to expect. Unfortunately I will have to just live with the cloudiness.

I have only been for a consultation so far. I'm scheduled for cataract surgery. The staff was very helpful, friendly and answered all the questions I had. Dr Farhat was very pleasant also. We will see how things go after the surgeries.

I CANNOT STRESS HOW IMPOLITE THE STAFF IS! The Doctor was great but because of the receptionist and nurse. I initially canceled our appointment because of the nurse showed no compassion on the phone more I was bothering her. We ended up at the ER.

I loved going there and the staff is top notch. I wouldn't mind at all having this staff and Doctor for all my health care needs. I know that's not possible. But I can see ths leaves on the trees now. It's phenomenal! Thank you all and God bless you. Kathy Terhune

It is easy to find. The waiting area is clean ...as is the whole facility. Front Desk staff was very nice. The only thing that kept this place from getting 5 STARS is the way i got treated during some parts of the exams / treatments. The initial exam was very mechanical and without empathy. It started with a woman walking in (no introduction) and saying "Whats going on with you!?"...after telling her what was happening, it was "Do this...do that...tip your head back...this is gonna burn". Kinda felt more like i was a car being worked on rather than a patient being treated. I was then moved to a second room where exams continued...except this time it was the doctor...and just like the first room..it was very mechanical, not real comforting or comfortable.....when she finished, she left and two other women came in ....now THIS time the two women that examined me and performed procedures were VERY VERY nice...they explained everything before it happened and they seemed like they actually cared about my well being. When they finished their part of my procedures/exams, the doctor came back in and..once again...very mechanical ...no real bedside manner. When she was done, she quickly rattled off the name or drugs and what she wanted me to take and how often and she walked out and i had no idea if i was supposed to just sit there or go out or what or wait for meds or ???...i had to get up and ask what i was supposed to do. There was also no talk of the "outlook" or "expectations" for recovery. Overall, 60-70% of the staff was great...30-40% could use a little work on making patients feel comfortable and explaining things. Our 2nd and 3rd visits were about the same.

I credit Dr. Tablante with saving my eyesight. She is incredibly knowledgeable and a take-action oriented person. She's always willing to explain if I have a question about exams or treatment. The nurses and receptionists are very kind but business professional which is refreshing. All in all, I highly recommend Heartland Eye Care.