Kyle Dotson Optometrist

I'm very grateful, as a friend referred me to Dr. Dotson's office, and, I have to say, it was a pleasant experience. The doctor and his entire staff were very friendly and thorough with my eye care. I would, highly, recommend their services.

Dr Dotson was very nice and thorough but his assistant Ashley was beyond rude and lacks customer service skills. I was told by her the night of my exam that left me there over 2 hours was out by 6:30 pm due to dilation of my eyes which has never been done in all of my years of going to an eye doctor. Ashley informed me the night of my appointment to call and to inform the office that since I work out of town to call ahead and they could stay an extra 15 minutes late to accommodate me bringing in a pair of frames purchased at another store. ( All of this due to Ashley informing me that due to their hours of business they would not be able to accommodate me looking for any frames in their office because I couldn't be there by closing time.) So a week later I call to inform Ashley that I had the frames that I purchased and asked if they could stay an extra 15 minutes to accommodate me and she replied oh no we can't do that as we close at 5 and no I did not tell you that. I advised Ashley well you stayed open until 6:30 pm for my appointment and she replies oh well we had to because we dilated your eyes and we had to finish your appointment. Well my opinion you did stay open past 5 pm but was told no by Ashley we cannot stay past closing time to accommodate you to drop off a pair of glasses to have a set of $230 lenses put in. That indicates to me that you do not really want my business and the other fact is I had to wait 3 months to get an appointment here. I would recommend Dr. Dotson but would not recommend to purchase frames or lenses from this office as we do not want to cause Ashley any inconvenience. Ashley needs some further education on customer service skills as she really lacks or she needs to get another job where she doesn't have to provide any or find a job she enjoys doing.

My family has gone here for 20 years. We've always been treated extremely well including addressing uncommon eye care needs. I would highly recommend Dr. Dotson and his staff.

My family all have needed corrective lenses, and I have been seeing Dr. Dotson since I was in the 4th grade, and I now take my own child there for her optometry needs as well! Staff is always polite and professional, I am always notified when one of us is due for a checkup. Thank you for being a part of our family for over 15 years!

I have been seeing Dr. Dotson for over 30 yrs. Had a couple yrs where my insurance wouldn't pay so went to 2 other optometrists. Neither one took the care and time as Dr. Dotson. His staff is also helpfull and nice. True Customer Service!

I became a patient of Dr. Dotson in 1977 soon after my daughter was born, now all three of my children and grandchildren are patients of Dr. Dotson. He has proven to be an excellent doctor for my family and the families of my children. Forty-five years of great service and working with a wonderful staff.

I am absolutely impressed and elated with the care I received from Dr. Dotson and his staff! From the very moment I walked in until my departure I was treated as if I were a family member of that staff. I absolutely trust Dr. Dotson and his kind, courteous, and caring staff to take care of my family and me!

This office discontinued carrying my insurance but didn't let me know until after the new year - after i had already made my elections for that year. They had my phone number on file and most likely my email also. I believe they should have informed their VSP insured patients as soon as the decision was made, before elections have to be made for the next year.