LensCrafters

I have been going to LensCrafters for many years. The service and quality of their eyewear is unmatched. I tried other places but their eyewear didn't hold up. Yes LensCrafters is a bit pricey but if you want high quality eyewear that's going to last it's the place too go.

Good Day,, for taking a eye exam for the first time in a while they knocked it out of the park. Every staff member was very nice, professional, and made me feel like I should as a customer. A ten out of ten to recommend to a friend/family member. Thank you once again y'all for the incredible experience.

Dr. Snipes is wondering if. Now the male and female at the front desk today December 20,2025 makes this practice looks terrible. My daughter had an appointment at 12:20, I called at 11:20 to tell them we be about 2-5 mins late. I was told it be ok as long as we are there before 12:30. We arrived at 12:22 my daughter who is 17 went to checked in while I was parking. I quickly found a parking spot and walked in at 12:25. My daughter was still standing in line while the male took his jolly time having a friendly conversation with someone, the female she was just sitting there not acknowledging anyone. Then the male finally acknowledged us and he had the audacity to tell me that we are late when I said my daughter been standing her for 8 mins and I 5 mins while you had a personal conversation. He proceeded to tell me the doctor can't see my daughter because we was late and need to reschedule another appointment online. I reminded him that we were 2 mins late and not 10 minutes. Then while I was talking to him a white female and her child walked in saying they need check in they already 10 mins late and the male receptionist proceeded check them in and said it's ok. But we were not late and he told me I need to reschedule my daughter appointment. I don't want to say he was being racist but I feel like he was. This male who was at the reception today 12/20 should not allow to woke on a public place where customers service is a priority. He is a total embarrassment to this wonderful practice Dr. snipe built. My entire family been seeing Dr. snipes for over 15 years. This was such a disappointment today that I will not be going back to this location. I am beyond disappointed with how the reception spoken to me and my 17 years old child today.

I was not satisfied with the "clear" filters added to my lenses. The lenses have a faint yellow tint. It's not horrible but it is noticeable. I reported my dissatisfaction to the store but they insisted they were perfect.

Wonderful customer service and selection. Many options to customize your lenses for whatever purpose or activity. Gerri went above and beyond to make sure I had the best possible experience. I have been a Lenscrafter customer for life and professionals like Gerri are the reason why. Highly recommend getting their eyewear protection plan for any wear and tear!

Wonderful staff, fixed my glasses where the nose pieces don't hurt my nose and put one of the lenses back on where it sticking out. Before that they replaced the frames on my glasses that I had a warranty on. Love Lens Crafters.

I have always had great experiences at LensCrafters. Not just in KY! I have visited the stores in several other cities as well. They all have great customer service and knowledgeable staff. That 30 day love your pair of glasses guarantee... Just what I needed! After several store visits and adjustments to a different pair of glasses!

Gerri was amazing! I was going out of the country for two months (in less than a week!!) and my glasses and sunglasses were both damaged and bent out of shape. When I asked her if they did repairs she didn't ask "did you get them here?!?". She just graciously said "absolutely". She reminded me that LensCrafters is not responsible for any damage or breaking because they weren't LensCrafters lenses. I was completely okay with that. So she spent the time repairing my glasses frames and talking to me about why my current glasses look so good on me and fit my face so well. So, OF COURSE, I started looking at lenses while I'm waiting! When I get back in the country, I'll be back for an eye exam and new lenses and frames! She was fantastic to work with. Thanks Gerri!!