Dupont Paul B's Optical World

We walked in and Kelly was very helpful and friendly. She found exactly what my husband wanted. She even saved us money.

Just recently got my prescription filled here. I'm a new eyeglass user so I knew nothing of the process but the sales staff here was great! She explained everything to me and what was best and what was not advisable. She advised me on how to care for my glasses and she was over the top friendly and personable! My glasses were delivered right on time! Prices were reasonable.

Doesn't treat any eye illnesses, have to be treated before going to this facility. Exams and eyewear only

Excellent eye Doctor. Dr Dupont is very thorough and takes great care of his patients. His staff Mrs Kelly and her husband are just awesome. Mrs. Kelly takes great care of you and will give you straight honest advise on choosing your glasses. She is the best when it comes to glasses and her husband is precise and fast with your glasses, whether you need repairs or adjustments. I've known Dr. Dupont and his colleagues for about 20 years, a great team!

Unfortunately, I have had a very bad experience this year. They were reluctant to offer my family member an eye exam, just because they didn't speak English. They were complaining and made us feel extremely uncomfortable. Aside from that, they refuse to charge the appropriate amount based on my insurance. They told me they have no way of knowing for sure that my insurance will pay them that. Although my insurance representative and benefit summary sheet clearly indicated my coverage. Lenses are very expensive and my glasses had a defect. Most recently they told me that the doctor will not do an eye exam unless I agree to purchase my glasses with him, which seems absolutely ridiculous. It's clearly against the FTC.

Dr. Dupont provides very thorough eye exams, but he has an office policy that requires patients to purchase their eyewear through his office, if not, patients are not provided examinations and asked to leave. His policy violates federal law via the Federal Trade Commission, which in part states that "optometrists and ophthalmologists are prohibited from conditioning the availability of an examination on a requirement that patients agree to purchase any ophthalmic goods." When called to Dr. Dupont's attention via his secretary, her response was essentially, "It's our office policy." Unfortunately, it takes three to four weeks to place order and receive your eyeglasses, when (for instance) you can go to Vision for Less and get them on the same day. Too, the cost via Dr. Dupont's office is 3 to 4 times more expensive. Complaint was filed with the Federal Trade Commission and will also file with the Louisiana State Board of Medical Examiners.

I have a service dog & I was refused to be allowed inside the building. The office manager was handed a card I had containing the ADA & Louisiana state laws. I was rudely told to leave & couldn't even sit in the waiting room to wait for my husband. I collapsed in the parking lot with an attack & my service dog responded as trained. After 50 mins of sitting in the cold, we walked over to Wendy's where I knew it would be warm & we would be welcomed. Didn't know it took so long for an eye exam. This will be handled appropriately & accordingly by the laws. Not a good way to treat first time customers.

Have been going to Dr Dupont for 10 years now & he is always very through and takes his time. Got my husband to go after noticing some eye problems and Dr Dupont found something behind his eye he wanted it looked at by opthamologist and got my husband in with Dr Wallace the same day.