Eyemart Express

They had the exact frames I was looking for after I asked about the Volvo frames. She directed me to them and I was immediately assisted through the purchase of frames and lenses. The best part was my insurance covered the entire cost! My needs where met immediately with warm smiles and helpful hands! Would highly recommend them!

Working with Michelle at the Auburn location was a great first time experience. She Answered all questions I Had very Thoroughly,Wicked acknowledge and talked to me through everything as I needed to know as a first time glasses owner. Thank you so much!

Shaina at the Auburn office was great! My husband and I both needed glasses and she took a lot of time with us. I wanted progressives for everyday wear and bifocals for computer work and reading. My husband wanted Rx sunglasses and regular glasses. She stayed patient with all our questions and got us exactly what we wanted.

Our representative Carina at the Auburn Maine branch was amazingly helpful. She repaired my glasses that had been stepped on by a horse for free! She clearly likes helping people and because of her wonderful customer service we also had two pairs of prescription sunglasses made and I took advantage of the buy 2 for 79.99 deal. I can't say enough about her as a representative. That girl deserves a raise!

I typically would not immediately rush back to review a business as I would today after visiting a place but today I felt it was important. I visit Eyemart Express twice a year at minimum because I love how easy and fast the service is. I am a single mother of three kids 2 of which are special needs so getting glasses fixed is something that ALWAYS happens to us. Today I was faced with an emergency situation where my oldest son's glasses had been stolen. I went into the store with his full prescription including pupil distance AND lense size as it came from his eye doctors office because they were not able to make his glasses fast enough for driver's ed. Michelle would NOT even hear me out long enough to explain the fact that we already looked online, but the glasses could not be shipped to store. She explained "you can try them on online to make sure they fit his face" Which is inaccurate and I urge her to be retrained on this. They do not measure your face online when doing the virtual try on they simply use the image to fit to face. But I digress-- She stated he had never been a customer there- which he had. She proceeded to argue with me that my Other child- had to have been present when I got her glasses- Again false. I purchased her glasses the same way. Prescription in hand measurements and I picked out the frames online- walked in grabbed them and went home. Then she looked up my other child stated this happened in this year- before me. and That must have been a different policy then. So it would not be happening today- in front of a store of people. I left - admittedly extremely upset- because what once was allowed is no longer allowed. before - I was able to pick glasses out online hand the prescription to the person and pick them up when ready. I would really like to understand the policy changing or the fact that " I was given an exception" this was an emergency where my son needed glasses to drive and his were stolen. No empathy no compassion. Nothing. The experience I once loved was gone and she seemed extremely condescending. I explained I could simply order online the same exact way it just took longer- and she still argued that was a "Different thing" Again- How? So unhappy with this right now. This was once such a helpful way for people like us. in a bind. in a rush. Where's that gone? I am only leaving this again as it went to the Portland store. Just as I explained to Michelle- I went online and the ordering process had me upload a picture of my son- fit the glasses to his face not measure his face - and could not order to the store fast enough. She needs better training, all this did was prevent me from using my insurance benefits and get a better deal on glasses for my teenage son. Who needed them to drive this evening for drivers ed. Kudos Michelle - we've been using the Auburn eyemart express long before you were the "manager" and I once loved coming to see you.

The staff at the eye mart express gave me excellent service. They took the time to make sure I had a perfect fit and prescription sunglasses for my cruise in February. I also got my glasses four days early.

Glasses came in quicker than expected as I had to have them sent out. Not too sure if Lenses are right as some things still seem blurry but I know when I go back tomorrow they will take care of me properly and promptly.

When I went in to buy glasses, I ended up buying 3 pair and they treat you like a while, I just covered one of the pair was ground wrong and I finally got to aunt the people that weren't there wouldn't even acknowledge that I was standing there by the counter and asked me what I needed. They are very rude