University of Maryland Eye Associates at Redwood

I'm reading the negative reviews and find it hard to believe that I've had SUCH a different experience. Unfortunately I've been here many times over the last while and everyone has been amazing. From the admin staff to the medical. Especially Dr. Horan and Dr. Allen (think he's a resident). So kind so patient and helpful. I truly appreciate their efforts on my behalf

The office staff is disorganized, incompetent, and rude. I've had two appointments that I had to wait 3-5 months each to get, only to be told when I get there that the doctor I'm scheduled to see doesn't take my insurance. There has also been a ton of confusion about referrals, how many appointments to make, and which insurance (medical vs. vision) to bill. One staff member will tell me one thing and another will tell me something different. I even had some of it in writing in MyChart messages, but then another staff member told me that was wrong and I shouldn't have listened to the person who messaged me on MyChart because they were an assistant and not the doctor. I wasted months waiting for this appointment and now I'll have to wait several months more to find another doctor who can see me.

Consistently have to wait at least half an hour before your scheduled appointment to be seen. This office always over books appointments and the waiting room is frequently full. The staff is very friendly, but the wait is killer. Do not make any others plans because you will be in the office for over an hour.

I love this place they saved my eyesight! Thanks to all the doctors there especially Dr Taubenslag! He is awesome! I had retinal detachment he did surgery ASAP and saved my eye. I have cataract and glaucoma and visit 3 to 4 times a year. yes it's very busy and sometimes a wait but it's all worth it! The staff is excellent!

Waited 15 minutes just to be checked in even though I was the only one on the list. Told the receptionist that's not my PCP when told to confirm information. She stared at me blankly. Finally get back to see the doctor only to find out the doctor I'm scheduled with can't see me for contacts. I was called and told they rescheduled my doctor a while back and if that's okay since my last doctor has left the practice. This ended up being untrue. This is now the second visit where I was turned away due to a scheduling / insurance issue. Spoke to the manager and she claimed it was due to doctor turnover. That wasn't really my issue. My issue is the lack of service and knowledge with the front desk and the people who deal with scheduling. Just a poorly run location. Extremely unorganized and nothing is quick nor efficient here.

The doctors are excellent . They all kind professional. They have saved my eyesight. I have retinal detachment, Glacoma, cataracts. I have had two eye surgeries. I give them an A+ They take their times to check ur eyes. I don't feel rushed. My eyesight is 20/25. I only have to wea reading glasses. Thank you Ms. Janice Bristol

They never answer the phone. I called several times and when I finally got ahold of someone, they transferred me to a voicemail when I specifically asked to speak with someone. I called back again, and a guy named Demond said he doesn't know. Totally unprofessional. I work in the medical field and know it is a no-no to ever tell a patient that you don't know. The solution is to try to find out especially when I'm just asking what is the address and times that I can come to get my child fitted for glasses. I don't know if they are understaffed but they seriously need to get it together.

Two stars because the doctors are fine, but otherwise? This whole clinic (if that's the right word) is terrible. Everything goes through a call center, so refilling prescriptions is a nightmare because either something doesn't get done on their end or the pharmacy's end, so refilling is a frequent battle and a slew of phone calls when it really could be a lot simpler. I am currently trying to get one of my prescriptions set up for home delivery and can't even get in touch with the actual doctor's office to make sure the request has been seen. Communication is either being on hold a lot, being told you'll get called back and you never do, or all your info being put into an online patient portal that no one even reads anyway. Freaking awful and I am always near frustrated tears anytime I ever try to get anything done with this clinic. I regret choosing them and would leave immediately if I wasn't convinced that sending my records to another doctor just simply wouldn't happen, and THAT would be a pain too.