America's Best Contacts & Eyeglasses

My experience at America's Best in the Bowie area was extremely disappointing. After checking in, I was told that only six doctors are available in the entire Maryland region to see patients following their exams and this is for virtual consultations. It's hard to understand how a company operating across Maryland can have only six doctors available. As a result, I waited over two hours just to be seen. This level of delay is unacceptable, especially when patients have scheduled appointments and taken time out of their day. The staff on-site were kind and clearly doing their best, but they had no control over the situation. The issue is not with them, it's with management and how this operation is being run. If virtual consultations are the model, then there needs to be adequate doctor coverage. Otherwise, have doctors on-site or reconsider being in this business. Patients deserve better organization, transparency, and respect for their time. I truly hope management takes this feedback seriously and makes the necessary changes.

During my appointment last week, I interacted with a front desk employee that was a bald black male. When he was attempting to locate my account, he repeatedly insisted that I was not an Eye Club member, despite me clearly stating that I am. Instead of attempting to troubleshoot or show patience, he made an unnecessary and insulting comment asking whether I was "under a parent or guardian," which was inappropriate and offensive given that I am a 30-year-old adult. He then proceeded to sit and stare rather than actively work toward a solution. Another employee eventually stepped in, located my account, and confirmed that two accounts had been created due to my online booking--something that was clearly a system error, not mine. Additionally, I placed an order for trial contact lenses and never received a notification. When I called to follow up several days later, the same man again answered the phone. His tone, professionalism, and mannerisms were dismissive and rude. After initially telling me I should have received a text, he later returned to say the order was ready, but again with an unpleasant and unprofessional attitude. This experience left me feeling disrespected and undervalued as a customer. I am requesting that this matter be addressed, that customer service standards be reinforced with this employee.

I've been coming to the Bowie location for 18 years with no issues. Tony and the staff are wonderful. Unfortunately, the Bowie office had a change of staff to include management. This location is no longer a smooth operation. The communication between staff to customers is horrendous. I will take my business to the Annapolis location, where the Bowie manager and staff went. Shame on Bowie! You must do better.

My experience with the customer assistance representative, ANTHONY, was absolutely infuriating. From the moment the conversation started, every single question I asked was met with eye-rolling attitude and resistance. Instead of helping, Anthony made the situation actively worse with constant sass, dismissive answers, and a complete lack of basic professionalism. I wasn't asking for anything complicated--I just wanted clarity. Instead, I got treated like an inconvenience. The level of rudeness was honestly shocking, and it turned what should have been a simple interaction into a stressful, aggravating mess. If this is the standard of customer service being offered at the BOWIE store, something needs to change immediately. No customer should have to deal with that kind of attitude when they're simply trying to gain understanding. Anthony's behavior was unacceptable, unhelpful, and completely out of line! He needs a GOOD lesson on basic customer service skills OR another position!

I didn't even wait until I got home to write this review. The date is 9/2/2025 have gotten my last few annual wye exams at this location and ordered lenses. I came in today and was greeted by an older Black man, bald with glasses. I filled out the forms and went back to wait. He comes back to tell me he can't find me in the system. The same insurance I used last year. Nothing has changed. He asks me to have them FAX an explanation of benefits. I call up my benefits provider. There I am in the system. Nothing has changed. I try to get him to talk to the rep to verify. He presses for a FAX. She offers to stay on the phone and tells him he is likely looking in the wrong portal. He gets snippy at this point, which was also noticed by the rep. He goes about trying to find me in the system, at one point acknowledging he may have been in the wrong system. He fumbles around for several minutes, during which the rep is kind enough to wait on the phone. He's clearly getting frustrated. There were two other people in the office working. I don't know if it was pride or what but he never asked anyone else for help. He proceeds to fumble and bumble for 5 minutes before giving up and asking her to FAX. By this point. I am livid and just walk out. I'm inconvenienced by coming all the way over there and wasting my time because he didn't feel like asking for help. He let a repeat customer just walk out the door because he didn't know what he was doing. I'm posting this to hold him accountable. He clearly doesn't know what he is doing and shouldn't be at the front desk handling business. His customer service skills just disappeared because he got frustrated and he let a customer walk out the door. I will be taking my business elsewhere, which is a shame. Everyone else seemed pleasant and I have had good experiences before this.

Had an appointment for Monday they called and canceled due to technical issues, rescheduled for Friday same week. I walked in and they told me it had to be rescheduled again because the tech had to leave. That's cool, you don't want my business, I'll go elsewhere.

Ms. Avis had amazing customer service was Also very helpful and patient. I would definitely be going back in the future!

Amira was so nice sweet and very helpful. She is very informative and gives great customer service.