Pearle Vision

Quite busy, but we still didn't wait long and all customers were happy and not upset or anything like that. I dont feel as if we were rushed while in with the doctor either.

I had a big change in my need for glasses. Everyone in the office was so kind, helpful, and supportive. I was not pressured into anything, and of my questions were answered. They showed me a breakdown of what insurance covered and what my cost was. I will definitely go back for all our families vision needs.

I recently switched to Pearle Vision after becoming completely dissatisfied with My Eye Doctor. I'm so glad I made the switch, what a difference! The entire staff is friendly and helpful. Dr. McKimmie is simply a delight. She is a wealth of knowledge but also personable and friendly. The office uses state of the art equipment- I had testing done I've never seen before. It really made me feel like I am in good hands. My only quasi complaint would be the length of time for an appt as a new patient, but plan accordingly- it's well worth the wait!

I've been with Pearle Vision for the past five years. I agree with one of the other posters Dr. McKimmie is a delight. She has been my doctor since I started coming to this establishment it is worth the wait, even if it is as long as it is.

I accidentally arrived 1 hour late for my appointment for which I had been waiting for 5 months. Unfortunately, I behaved badly when I was made aware of this. Even so, the staff was tolerant and respectfully helped me deal with the situation so I ended up getting in anyway. I was embarrassed that my impatient behavior contrasted so much with the calm behavior of the staff and especially the manager. I wish I could have a do-over. Pearle Vision is a really good place.

Wow, epic FAIL, Pearle Vision. My 82 year old mom has been a customer for years. In fact, when she moved 13 years ago to MD from MI, she continued to support Pearle Vision because she was already familiar with your service and products. My mom visited PV recently (about 2 weeks ago) and got her annual exam. I instructed my mom to also ask for her PUPILLARY DISTANCE measurement while there. Pearle Vision REFUSED to give it to her because she was not getting her glasses at this location. She told them she has always bought glasses with PV, and though it has been 3 years since she bought some of your costly frames, she is a long-standing PV customer. Her finances no longer allow her the luxury of $400-$500 frames with prescriptions from your store. Again it was reiterated that PV will withhold measuring her pupils to ensure she gets her prescription filled with JUST THEM. That is a shame! My mom has been a loyal customer for years; she needs the PD # so she can buy some more affordable glasses (I intend on purchasing her an extra pair or two online). She PAID for the eye exam but not having a PD means she cannot purchase online, MORE AFFORDABLE glasses. Yes, she can just Google "how to get your pupillary distance" and do it herself, but why should she have to do that when the employees at PV already know how to do it? My mother is never coming back. I am sure PV's treatment of her has been the talk of conversation in the retirement home (where nearly 100 senior citizens reside) all week! Look how many customers PEARLE VISION could have had by doing something as simple as giving a customer her PD number. Well, if you are reading this--there is a SOLUTION... The WALMART SUPER-CENTER in California, MD will ABSOLUTELY give you your PD with an eye exam! In fact, even though my mother has already paid for her eye exam at Pearle Vision, they said if my mom comes in, they will measure her eyes (as PEARLE VISION SHOULD HAVE AND COULD HAVE DONE) for her for free! THAT is the personification of customer service!! My mom told EVERYONE in her building how kind Jenna was at WALMART and even though she did not purchase from Walmart Vision, they impressed her with their customer service. Shame on you, Pearle Vision. You lost a lifelong customer, and potentially an entire apartment complex of new clients because "your company policy" is to withhold a simple measurement (in an effort to FORCE a customer to only purchase from you). Compassion is what makes and KEEPS a customer; and you could learn a thing or two from Walmart!

I have been going to this location for years. Dr. McKimmie and all the staff are professional and kind. Yesterday, I worked with Kylie to pick frames. She was personable and patient. She ensured I left with a pair of frames that I felt comfortable with and liked. She even called me today to verify part of the order before it was processed. Appreciate Kylie's diligence. The entire experience went well, from being greeted when I walked in by Rebecca to getting frames with Kylie.

Dr. Christine McKimmie is fantastic!!! She is very professional, and asked me couple questions after I told her my issues. Gave me several key information that I should be aware of and keep an eye on. Also made me aware of the MVA guidelines on eye sight (very useful information). But overall very satisfied with the customer service and exam. I would recommend her 100%!