Eye Care for Animals - York Rd

We had a great experience. Tedy Pickles, our pug, needed surgery to prevent her eyelids from further scratching her eyes and causing long term damage. Of course, as a pet parent, you are terrified. The staff was great from the first visit. Little to no waiting, great with Tedy, very informative with all of our questions. They also followed up via phone to make sure she was doing well.

Hunter and I came in for our annual eye exam with Dr. Isherwood. She and the team were super helpful! Hunter was well treated and enjoyed the attention as they completed his check up. He was able to enjoy the attention, get a clean bill of health, and a long nap after a busy morning. Loved and enjoyed coming here for my pug's eye care.

Unprofessional, rude and incapable of caring for animals. Janet Isherwood is extremely unprofessional and rude. She clearly does not like her job or the animals she is supposed to be caring for. During my pets appointment she did not speak to me and only spoke to berate my elderly, ailing dog. I had finally had enough of her yelling at my dog and told her I felt she was being extremely rude and I didn't think I could continue to endure this treatment to finish the visit. In hindsight the fluidity in which the vet tech went to her laptop, announced she had issued me a refund and I was free to leave makes me believe Janet Isherwood continually causes problems during client visits. After leaving the clinic I decided this experience needed to be escalated to management. When I returned inside and requested an office manager a vet tech name Sarah was sent out to represent management. Sarah informed me the clinic had no management (a confirmed lie, confirmed by actual management who I was able to get in touch with). I was visibly shaken and upset by my encounter with Janet Isherwood and Sarah's approach was to be condescending, smirk at me while I voiced my concerns and lied to me. The worst part was when I asked Sarah if Janet Isherwood would be her first choice of vet to see her dog she responded, "Well my dog doesn't have any eye problems, he wouldn't need to be seen by her". The words are bad enough, inhumane really, but the tone in which she said it was sickening. This clinic lacks any care or compassion for animals or humans. They are not interested in doing their jobs, providing customer service, providing veterinary care, nor do they have the ability to interact with people or pets as decent humans. Obviously what is most upsetting about this situation is that my dog waited a month for this appointment and now has to continue to wait for care due to their negligence.

My cat had to go in for eye surgery and the whole experience was great! I was really nervous about it, but the doctor and the tech did a really great job of explaining everything and walking me through after procedure care.

This is the one and only best place to go if your dog or pet has any issues with their eyes. Dr. Isherwood is extremely knowledgeable and competent, and she will take excellent care to fix whatever the issue is. I highly recommend Eye Care for Animals and Dr. Isherwood and her staff!

Was really impressed with this place. All of the staff are kind and professional. Dr Rowan was very knowledgeable. My cat had an enucleation done and the process was a breeze.

This was our first visit to Eye Care for Animals and we were not disappointed. The staff was great! They took good care of our cat, Chet and made us feel at ease. We will be entrusting his future care to ECA!

Very professional the doctor was great the tech was wonderful. Explained everything in terms to understand felt much relief after going there! Was seen for possible cherry eye negative diagnosis