LensCrafters at Macy's

Judy is absolutely the best. I stopped in to see if I could get the nose pads on my sunglasses replaced, and she had me in and out within minutes. She was incredibly kind, courteous, and efficient. Such a great experience.

Louie was amazing! He helped my mom get new glasses. He provided excellent customer service, very patient and kind. He was extremely knowledgeable and truly took his time with us. The entire process was timely and professional. Very grateful. Thank you again!

Judy was amazing fixed my Pradas and gave good insight! Excellent service!

As a person with anxiety when faced with a doctor's appointment, I found Dr. Pham to be extraordinary professional. She possesses an outstanding chair-side manner. Dr. Pham took her time conducting the exam, explaining every step thoroughly, and treating my anxiety and exam outcome with kindness and respect. I could not have hoped for a better experience! Judy, the Team Leader, was also extremely knowledgeable, taking her time while I chose lenses and frames, and carefully broke down the costs and insurance coverage, and so much more. Thank you both for an excellent experience! Recommended 110%

I've never written a review like this before, but my experience at the LensCrafters inside Macy's at Columbia Mall genuinely broke my trust in the brand. Yesterday, I was told I was 20 minutes late, so I thought, "Alright, I'll just make sure I'm earlier next time." I drove an hour straight from work today to get there on time, walked in just before that 20-minute mark, and was told the cutoff was actually 10 minutes. No reminder, no warning, and no compassion. Just a cold, matter-of-fact tone that left me stunned. When I tried to explain, the optometrist passed by, made brief eye contact, and kept walking. There was no warmth, no apology, not even acknowledgment. After spending my time, gas, and energy to get there, I was treated like I didn't matter. That moment stuck with me more than I expected. I felt small, dismissed, and invisible. Like my effort meant nothing. This wasn't just bad communication. It was a complete lack of basic empathy. I could have understood if the policy had been clearly communicated or if someone had shown even a hint of kindness. Instead, I left feeling dehumanized. I will never return to this location again, and I sincerely hope management looks at how their policies and tone are impacting real people who are simply trying to take care of their health.

Ms. Judy was excellent. She provided exceptional service. This store always live up to my expectations.

Wonderful Staff. Will be back again, and would recommend to anyone who needs a new pair of glasses. Thank you ladies..

Both employees at the store were super helpful and were able to find me a pair of glasses that I'm very excited about. The optometrist was also helpful and efficient and got me setup with a new script. Highly Recommend!