Warby Parker Mall in Columbia

I had a fabulous retail experience at Warby Parker today. I unfortunately did not get the name of the retail associate who helped me, but she was fabulous! I came in knowing which frames I wanted. She was able to answer my questions regarding the frames, and when she didn't know an answer she was willing to ask another associate or her supervisor. I really appreciated that. She tried to create a clear financial picture and gave me advice about how to submit to my insurance. We enjoyed some smile and laughs while choosing my lenses for my prescriptive shades and she made me feel great about my choice. Very pleasant and helpful person. I appreciate both.

I decided to check out Warby Parker because my daughter in law liked it. I was not expecting to find frames that I liked because they all seemed the same at other places. But...I found exactly what I wanted and was SO surprised that WP accepted my vision insurance!!! I was thrilled at the price, even before the insurance was considered! I would highly recommend Warby Parker!

I love Warby Parker! They have a nice selection of all kinds of glasses. I also love that their prices are so reasonable and their salespeople are so friendly and helpful!

Warby Parker offered an excellent range of frames from very narrow to wide. The staff are easy to work with and the price is very good compared to other companies. Plus they donate a pair of glasses for each one purchased!

I came in to utilize my FSA and got to work with Bodean. He was very friendly & helpful-- making the whole process seamless! He was patient while I shopped around while ensuring I knew additional options and customizations. He helped me feel really confident in my selections and I am looking forward to showing them off!

It is easy to try on glasses and the staff is helpful. The staff was patient and gave useful feedback. I have had WP glasses for years and I find them to be trendy, good quality, and a great value. This store has improved greatly. The staff was great!

When I always go the staff aren't much help. They usually lean on tables on their phones or stand with arms crossed. One time I asked an associate if one of the pairs came in different colors. She said no, very matter of fact-ly. I looked on the app and behold, it actually came in two other colors. I'd say the only person who was kind and helpful has been the manager I believe. Also at one visit, there was one customer who had a lot of questions and concerns while purchasing glasses. As soon as the customer left, two of the associates who helped the customer started giggling and making fun of the situation. Very unprofessional. At least keep it in the break room, no? With this being the closest Warby Parker store to me, I typically enter in to try on pairs but end up purchasing them online because again, the staff don't really greet, interact or bother to initiate a conversation. I've been to many Warby Parker's in the DMV area and this one has got to be bottom tier in terms of service.

I had a great experience at Warby Parker. The guy who waited on me was very refreshing; he knew their products like the back of his hand. I couldn't have been more satisfied with his service. I wish I could remember who he was. Thanks