Shoshana Cohen, OD

Excellent experience from start to finish! The staff was professional and friendly. Dr. Cohen was engaging, very knowledgeable and thorough. Dr. Cohen took the time to listen to my concerns and explain my eyewear options. I left the appointment knowing I had a detailed examination.

The staff here has become like family to me! I was battling a condition where I was seeing Dr. Cohen at least every week and they were always friendly...it felt like "Cheers" in there where everybody knew my name LOL. Dr. Cohen is awesome and genuinely compassionate and cares about her patients. I would recommend her to anybody and I do! Thanks for all you do

I've been a customer at Barenburg (B) for maybe 6+ years and have always felt comfortable ONCE in exam room with Dr. Cohen and her eye exam assistant..very pleasant. However, I'm no longer a customer because of others that you have to come in contact/communication with before and after my exams..billing and check out lady who goes over your coverages and any payments for glasses. So first the billing. I've received bills from 4 years ago twice claiming I owe a copay. After contacting billing and B office the first time about a year ago with my receipt of payment I was informed it was taken care of. About three weeks ago I received another bill with my 10/5/18 appt stating I owed that copay and it would be sent to collections. I contacted B and had enough so I asked to speak with Dr. Cohen. She apologized and assured me that this would be last time I had to deal with this. On all occasions except my last on 10/5/18 the check out lady is passively rude, if that makes since. I always leave asking myself, "did I do something wrong or is she just having a bad day?" It's not the most pleasant ending transition but I kept going. Today was last straw. On 10/5/18 i paid 50% deposit on glasses and really just forgot I had them waiting for me. So today I go to pick them up and was asked if anybody called me because my plan didn't cover glasses this soon (guess I had to wait another year). I informed a staff that no one contacted me and if insurance wasn't going to cover I'd like a refund. She went over their "no refund" policy but given circumstances I felt a refund was appropriate. But kicker was I'd have to wait for owner to sign off and then request be sent to corporate and that could take 4-6 weeks. 4-6 weeks?!?! I was told Dr. Cohen is unavailable for the day (it was close to 6pm). But to my surprise out walks dr. Cohen so I asked to speak with her. Staff went and privately had convo but didn't oblige my request. She returned and stated dr. Cohen agreed to sign off on refund request but refund could still take several weeks because it has to go to corporate. Asked if it could be expedited given the circumstances but no definitive answer given. I apologize for this long review but thought it important to share. I took the checkout unpleasantries in stride but reason for a low rating is because you don't mess with a customers money, period.

I have been a glasses and contact lens patient for years here. When I had a retinal detachment emergency, Dr. Cohen texted surgeons to find one who would see me within the hour! Her office even followed up with me the next day after the surgery to see how I was doing. I could not be more pleased with the professionalism, competency, and compassion of the staff and doctors here, especially Dr. S. Cohen!

Good doctor but bad at running a business. Guess if enough business/ money coming in means staff can treat whomever they want how they want, perhaps even dependent on how they look. As soon as she provides me a copy of my chart I will no longer subject myself to the potential abuse of her staff when I go in. Ten years with her and still such unhappy employees - you never know going in if that dau one will snap (and continue snapping while you are trying to spend money). Not worth it.

Dr Cohen is great, but I STRONGLY encourage you to get your eyeglasses elsewhere! Purchased eyeglasses on 10/18/17 and believed that I was told of a 5-7 business days wait. When I called around the 7th business day I was rudely informed that they would have never told me that because there's a 7-14 business day wait. So I asked, "so they should be ready by the 14th business day?" Again rudely, I was informed that my eyeglasses "might be ready that day", and that I'll be called when they came in. I called again on the 14th business day, and was yet again on the phone with the same rudeness and was told, "I told you that I would call you when your glasses were in and there not ready yet! I'll call you when they're in!" When I inquired of why not? I was only then informed that there was a mix up and something about UPS lost my glasses and that they were being remade after she had to reorder the frame I had selected and ship it to wherever it needed to go to be made . I was so outraged that I didn't ask why wasn't I informed before now or of how long will I now have to wait. That was November 10th. My husband called the next day and was informed the same but was told that it would only be a few more days after he requested if the order could now be expedited. It is now November 21st, 24 business days after we paid in full for my eyeglasses and NO eyeglasses, NO phone call, NO updates, and thanks to the very fine print on the bottom of the receipt, NO REFUNDS!

I got my first pair of glasses at the Baltimore site when I was 9 years old. I've been at patient of Barenburg for many years. Excellent service. Great staff. I now see Dr. Cohen at the Pikesville office.

Patients are seen as cattle and good luck getting a copy of your prescriptions, they dont want you buying anything except from them. The one brunette at the Pikesville location is rude on the phone and in the office to everyone. She needs to get laid.