Katzen Eye Group

My first appt was in Oct. 2025 for contacts and glasses. My eyesight changed, blurriness far and near. Dr. Jack Sadovnik is who I saw in Reisterstown MD. Getting glasses was fine. Finding the correct Rx for my contacts is still an ongoing issue. I was given several Rx contacts to trial on. To see which is correct Rx. My last visit Sierra gave me several to try on and F/U with the office. Today I had an appt for contact check. I saw the doctor and he was nonchalant, he didn't even look at my eyes. I told him what power Rx I had in each eye from trying on the trials. He walked me back to the front and said I will put you in these Rx. I looked at him and said you didn't even look at my eyes. Its been since Oct. 2025 for me trying to find the correct Rx, I could have talked to you over the phone. I live 30 mins away. He gave the Rx to the front staff. The front staff is awesome, very professional, knowledgeable and able to explain and help me out. I told them I wanted to see a different doctor and told them about the situation. I went in the exam room just to explain the homework I did about the trials and he didn't even look at my eyes. This is the 4th x he put me in Rx multifocal contacts and nothing helped. Denise and Sierra went back to talk to the Dr. and he changed the Rx. Sierra looked to see if they had the contacts in stock. They didn't so she had to order it. She was very helpful. Dr. Sadovnik is very passive and appears to not care while the rest of his staff are very welcoming and active in helping me with a solution. I know of 2 people who had great experience with Katzen Eye Group at different locations: Lutherville and Mercy. My experience with Dr. Sadovnik has been nonchalant and passive. I have been wearing contacts since I was 16 yrs old, 33 years of my life with America Best Contacts and Eyes and never had this experience.

I had one of the worst experiences from one of the ladies at the front desk. She was not pleasant. She never looked me in the eye. She kept looking at her computer and asked me did I have an appointment however, the office manager did have a conversation with me and she said she will be getting some coaching and training. I also shared with the office manager that I would not be back. The office manager was very pleasant very warm, very welcoming. I wish I had someone else to talk to you before I met with the lady that was in the front.

Had a great experience at Katzen in Reisterstown Maryland. Front desk Person was very friendly and checked me in quickly. Doctor was thorough and caring. I will be going back For my next check up.

Myself and my kids had an excellent experience at this Katzen Rye Group Reisterstown. The staffs was welcoming, professional and very attentive from start to finish. The doctor took time to explain everything clearly and made sure I was comfortable throughout the exam. The office was clean, organized and efficient. I truly felt cared for since it's my first time having eye checked and would highly recommend this clinic to anyone looking for quality eye care.

It was a ok visit. I definitely didn't feel as comfortable and confident with my overall service as I do at the York Rd. Location. I can say the ladies at this location were excellent. The young lady at the front desk who registered me as well as the lady that started my exam.

The Reistertown location is tense , cold, and rushed. I thought the exam should have been more detailed explaining the changes in my prescription. The staff seemed irritated when additional steps had to be taken to add the secondary insurance information and to cancel a payment transaction. Maybe it was a bad day, I don't know, but it wasn't a customer friendly atmosphere. I will say the receptionist seemed most friendly of the staff.

Friendly staff, great service from receiption to the doctor. No wait time. I scheduled my appointment same day, saw the Dr. & my Rx was sent to my pharmacy of choice and I picked it same day!! Very happy with the service. Dr. Jack Sadovnik and team Thank you for such great service!!

I had a very disappointing experience with the doctor. He was not friendly at all and seemed unwilling to answer my questions. I did not understand the test results or the procedure, and he did not take the time to explain them clearly. The way he interacted with my son was also concerning. He treated him like an adult and used technical terms. When my son could not answer using those terms, the doctor responded by saying, "That is not an answer," and then abruptly ended the conversation. Because of this experience, I do not trust the results he provided and have decided to seek a second opinion at a different hospital with another doctor. The only positive part of this visit was that the front desk ladies were very friendly.