MyEyeDr.

This MyEyeDr location is quite busy, recently switched to them after becoming completely dissatisfied with Warby Parker. I'm so glad I made the switch, what a difference! The entire staff is friendly and helpful. Dr. Thai is simply a delight. She is a wealth of knowledge but also personable, extremely cute and friendly. The office uses state of the art equipment- I had testing done I've never seen before. It really made me feel like I am in good hands. Sanaz and Eric made me feel welcome and valued as a patient, my only quasi complaint would be the length of time for an appt as a new patient, but plan accordingly- it's well worth the wait!

This location truly has an exceptional team, and two people who really stand out are SANAZ and ERIC, the General manager. Eric leads the office with professionalism, kindness, and top-tier customer care. And Sanaz goes above and beyond - her attention to detail, warm personality and incredibly skilled at choosing the perfect frame shape that suite your face. Her patience makes the experience unforgettable. Whether you need help choosing the perfect frame Eric and Sanaz make the entire process smooth, enjoyable, and personalized. This location truly feels like you're being taken care of by the best! Thank you Fallsgrove team.

I had a wonderful experience working with Michelle. This was my second time being helped by her, and once again she was extremely patient, attentive, and professional. Michelle took the time to listen to my preferences and helped me choose the right eyeglass frame without ever making me feel rushed. Her kindness and excellent customer service truly made the experience pleasant. I highly recommend asking for Michelle if you need help selecting eyewear.

I went to this location for eyeglasses this weekend. It was a fantastic experience. Michele helped us, and she was amazing!! My wife and I had trouble trying to pick out frames on our own, but as soon as Michelle started picking out options things were much easier. She quickly helped us hone in on the types of frames that would be best for my face shape, hair, color, and other features. It was a pretty busy time, and she was helping multiple people, but she did a great job balancing this. My wife is going back to get her new glasses soon, so we will be repeat customers.

I had an amazing experience at my eye doctor's office! Sanaz was the one who helped me, and she truly went above and beyond. She took her time with every single frame and design to make sure I found the perfect pair of glasses. She was knowledgeable, patient, and incredibly helpful throughout the entire process. I left feeling confident and taken care of. Highly recommend asking for Sanaz!

I recently visited my eye doctor in Gaithersburg with my sister to drop off my glasses, and I must say, the experience was exceptional. Michelle was incredibly kind and attentive, taking the time to let us show our frames and discussing our preferences for getting them filled, just like we usually do. She provided us with an expected time for pickup, which was very helpful @ MyEyeDr in Gaithersburg, Maryland. What really stood out was the level of customer service. After our visit, we even received an email thanking us for our patronage, which was a nice touch. The expertise and friendliness of the staff at this location are top-notch, and it's one of the main reasons I keep coming back. Highly recommend this location for anyone in need of eye care!

Excellent customer service, Sanaz was great helping me choose glasses and contacts order. Dr. Kisamore is the best eye doctor!!!

While I like Dr. Kisamore very much. He does a wonderful job fitting for contact lenses. I have been a patient of his for many years and I am going to miss him. I will not be going back as I find the office staff, particularly the office manager, to be rude and arrogant and unwilling to work with the patient. Unless you do what they want, they treat you as though you don't exist. The customer service is horrendous. It borders on insulting.