LensCrafters

Excellent and professional service! I accidentally bent the temple of my rimless glasses, and Target Optical told me they couldn't fix it due to lack of parts. I brought the glasses to this shop around 6 p.m., and by the next morning they were fully repaired--for free! The staff not only showed great skill and efficiency, but also true professionalism and dedication to their work. I tried to tip them to show my appreciation, but they politely refused. Truly thankful for their kindness and outstanding service--highly recommended!

I came here to pick out a new pair of glsses with a prescription I got overseas. I was really happy with both the services and the selection here. Very patient while I hemmed and hawed through 3 different pairs. I received my glasses relatively quickly and they were great right away and I didn't need any adjustments.

I had an appointment scheduled for the day of a nor'easter blizzard. The office confirmed my appointment the day prior, so I assumed they were planning on staying open. The morning of, I had not heard anything from the office, so I called LensCrafters approximately 7 times to confirm that the appointment was still happening and left 3 voicemails with no response. When I arrived, the doors were locked, with no signage indicating a weather closure. I fully respect their decision to close given the weather, but it's absolutely unacceptable in 2026 to not have a way to remotely notify patients of appointment cancellations. Because of this experience, I no longer trust this location as a vision care provider and would not recommend it to others.

I came to Boston for the weekend and realized I left my contact lenses in NYC. This LensCrafters was amazing. Gabby answered the phone and was so helpful with locating contact lenses for me and then when I came to the store, Shirley was so professional and lovely. Both of these women are rockstars for me!!!! I am SO GRATEFUL to LensCrafters for my emergency contact lenses.

I went to the Lendcrafters in Beacon Street in Brookline to get my glasses tightened. I purchased from a different branch. The customer service here is outstanding. Erinaldo made sure my glasses were adjusted perfectly before I left. Thank you!!

I went to Lenscrafter Brookline last week to do a frame adjustments. I bought my pair of eye glasses from Asia. I gave the glasses to the Asian lady who sat on the right side of the store. The Asian lady (partial owner) took my glasses and went inside the optical room. There was a dark (island) skin guy (co-owner) was inside the optical room. My pair of glasses was switched by the partial owners in the store with no axis. I got a new prescription from my eye doctor recently. The switched eyeglasses has no axis and the powers are not correct. My original pair of glasses is rectangle and it looks better than the pair that I got from Lenscrafter. My glasses has axis and glasses received is different. I created a short video and the store called the police. One of the Brookline police officers, O'Connor, told me not to shop in the store again on 9/10/2025, 1:37PM. I left the store and went to the Brookline Police Station to file a case. I saw the officer, O'Connor again in the police station. O'Connor told me to call the Lenscrafter manager to discuss the issue. I called the Lenscrafter the next day; spoke to Vhang, store manager, but did not get help. I also called the corporate office, but it is temporary out of service and the number does not work. My number is blocked by Lenscrafter. I emailed the Town of Brookline, the business clerk and told to contact the consumer affairs. Lenscrafter Brookline has great service who switched customers' products and force the customers not to come again. Jasmine Le 9/10/2025 Wednesday 1:37PM (revised on 9/16/2025 6:40AM)

Shirley, at LensCrafters in Coolidge Corner, was very thorough and patient with my questions about both my bifocal glasses and the lens I'd like for my sunglasses. She researched my insurance and found that I had coverage! I had no idea! I will recommend LensCrafters to friends & colleagues. With Gratitude, Ria Hickey

The service provided by customer service representative Shirley was exceptional; personalized, prompt and delivered with kindness and care.