Pearle Vision

Booked an appointment there were 8 slots available. They called me up the following day to cancel my appointment even though they have all these open slots because they won't take Mass health. Even though they are listed as taking that insurance. Glad to see that this company supports people with financial difficulties. Never going here again. Pathetic.

After 50% off lenses and 30 % off frames, my estimate was a bit over $700. Good thing a friend told me about Zenni Optical, $159.

"everything must go store closing" sign on window, but when you go in to look at frames the person working starts repeatedly asking if you have insurance, if you have a prescription, etc., after you already told them that you're just looking for frames...

If I could rate this place in the negatives I would. I went for an eye exam last year and my prescription was completely inaccurate. Not only was the doctor ignorant but seemed to be uneducated as after 2 separate eye exams I was still given a prescription that has done nothing but strain my eye and discomfort me for the last year. If you have any other place to get ur eye exam done, I would highly suggest that.

Unethical policies on your own medical history. Can not give you your own medical information. You do have access to this because that is the information you used to order my pair of glasses for me. If you did not have the information you would not be able to order the glasses with the pupillary distance. Also I was told over the phone you have the information I am looking for and you refuse to give it to me because you want to charge me $30 for the pupillary distance to be measured at your specific location because it was previously measured at pearlevision in Danvers.

This was by far the most amazing experience I've ever had in a lens shop and the glasses weren't even for me! We had the pleasure of receiving services from Kassandra, the manager. Let me tell you, they know what they did when they made her manager. She was absolutely fantastic. Took care of my grandfather with compassion, care, and patience. She really has a knack for client care, as does the rest of the staff! Each of the wonderful ladies all approached us at one point and made sure we were okay during the lengthy process of choosing his lenses. They also had a wide range of brand name and insurance-covered lenses. Simply put, best eye care staff to work with! 100/10 recommend to everyone!

Came in for an eye exam since my daily glasses broke and one of the front staff offered me frames for now til I get my new prescription glasses! So sweet and caring thank you so much!

Had an appointment for my twins at 3:30p, they both had broken glasses and needed an exam. Left the house with a five-minute cushion for traveling, but we hit unexpected heavy traffic on 495. When it became clear that we would be a few minutes late we called to inform them as such. Was coldly told that if we didn't arrive with 10 minutes of the appointment time, we would need to reschedule the appointment, fair enough policy, but the tone in which it was relayed was almost confrontational. We get there just before 3:38p, I pull to the curb in front of the store and let my wife and kids out of the car while I park. My wife and kids are in the store at 3:38p, they stand and wait to be greeted. There is one associate helping another customer, another comes from out back and ignores my wife and kids, another associate came out and did the same until after 3:40, at which point she greeted my wife and kids. My wife stated that she was there for their appointment, and the associate walked over to the computer to check the time and re-informed my wife of the strict policy regarding being ten minutes late. She said she would talk to the doctor, who came out front to deliver the same message. What a strange way to handle this situation. Aggressively enforcing a late policy that your own associates caused by not promptly greeting your clients, it seems to indicate that they have more interest in enforcing a policy than earning our current and future business. So they won't get it our business, and I will now actively go out my way to share how poor our experience was here with anyone that will listen. What a huge waste of our time, and what a bizarre, power trip of way to behave in a customer facing position. Enjoy your inch of power and lack of business! Merry Christmas! Update: Sweet non-apology, way to take responsibility for your team's actions. We arrived within the 10 minute window that is your policy. Your staff chose to ignore my wife until we were out of it, barely. Was that not clear? How about the part where your staff was borderline confrontational when informing us of your 'strict policy' when we called before the appointment time as a courtesy to your team when traffic held us up? I'm super excited to share this needlessly inconvenient experience and your careless response. Also to be clear, I didn't feel the need to cancel my appointment, I chose not to reschedule them with a company that clearly does not care about their customers as much as they care about enforcing their strict policy. F-, be better.