⭐Customer Reviews
5
★★★★★
196 reviews on Google
We just had the VERY BEST experience working with Shellee at the Eye Place. She was able to give us an appointment very quickly and while we were there, we had her undivided attention. She is incredibly knowledgeable about "all things vision/glasses" related. We had a very unique situation as my brother needed glasses after a stroke and she understood all the idiosyncrasies involved. She was able to inform us and guide us given his needs. Beyond her outstanding professionalism and knowledge, she is incredibly kind and so much fun to talk to. You feel as though you are a part of her family from the first minute you arrive. Her selection of frames is vast and there is a great mix of styles to satisfy even the most discriminate consumers. The turn around time is the fastest that I have ever experienced in my many decades of purchasing glasses. The glasses were a perfect fit right out of the gate! However, I am confident that if there were any issues, Shellee would work hard to be sure that we walked away 100% satisfied. We will never again go elsewhere for our eyewear needs from now on. The Eye Place is one of those "rare to find these days" little gems where the old values and characteristics of quality, professionalism, satisfaction and compassion still exists. Give Shellee a shot to meet your needs and I guarantee you will walk away a part of her family too and a 100% satisfied customer.
We cannot say enough wonderful things about this eyeglass store and its incredible owner, Shellee. From the moment you walk in, it's clear that Shellee goes far beyond what is expected to make every customer feel seen, supported, and cared for.
As a family with special needs, finding providers who are patient, understanding, and genuinely inclusive can be challenging--but Shellee is truly exceptional. She takes the time to create a calm, comfortable experience, meets our family exactly where we are, and always ensures that everyone feels respected and at ease. Her kindness, expertise, and attention to detail never go unnoticed.
We return to Shellee every single year without hesitation and will continue to do so. Her work is consistently top-notch, and her commitment to her customers is unmatched. We recommend her to so many people because we trust her completely--not just for the quality of her work, but for the heart she brings to it.
If you're looking for an eyeglass store where you'll be treated with compassion, professionalism, and genuine care, Shelly is simply the best.
What can I say, Shellee is truly the best. From her dedication to making sure everything is perfect, to her super positive persona, to her attention to details, can't say enough good things. I brought my daughter to Shellee to get her first pair of glasses, she went over all the best options for her age. She also didn't just sell us what she had onsite. She knew a better pair of frames that she didn't have in stock would be the best choice. She ensured they were expedited and got them completed in the same time frame as the ones she already had in house. At pickup, the glasses were perfect!!!
What an outstanding experience I had when I went to The Eye Place for the first time. My glasses that I've had for over 10 years snapped in half recently, right on the bridge. I need them desperately to see. Ordering glasses at most places would take days to come in. Teaches me a lesson not to have a back up pair around. So on a whim I found The Eye Place. First off, on Shelles, The Eye Place website, I really liked what she had to say about herself, her background, and how she runs her business. As a person that has spent many years in sales, I believe in transparency and not being pushy with the customer. Shellee has those same values. Transparently speaking I just went in there to see if she had any ideas on how I could maybe fix them. She's quite lovely in person. She knows what she's talking about and treats you like your family. I felt like I had known her for years, the way that we talked. When I finally pulled out my glasses to show her what had happened, she didn't even miss a beat. She found a similar frame and popped out the lenses on my broken pair of glasses and put them in the new frames. The new frames are at a great price point. She made little adjustments on the glasses to ensure they fit my face properly. The transaction was smooth and seamless. I love my new glasses. Shellee has a wonderful selection of glasses to fit any face and designs to fit anyone's unique style. You can tell by the way Shellee interacts with you that she loves what she does and she ensures that her customers leave with a smile on their face and the perfect eyeglass frames. I would highly recommend her to anyone looking for a wonderful Optician that takes pride in their work and delivers high quality care.
My wife and I started seeing Shellee before she even opened The Eye Place. When she moved, we followed her, and now I rely solely on Shellee for all my eye glass care, be it new, lens replacement, or general maintenance on my glasses which seem to take a beating.
She is always cheerful, helpful and efficient. Her inventory is amazing, and if she does not have what you want, she will research options for you. Highly recommended!
I love my new glasses, they fit perfectly and I'm able to use them for every situation. They are really the best glasses I have ever had, and I appreciate Shellee for helping me out. She is the most incredible, generous person. Thanks to her, I can see clearly!
I took my 3 year old daughter here to find some new glasses because she broke her first pair in under a month... Shellee was AMAZING! Very friendly, good with kids and very knowledgeable. We came looking for a brand of glasses called Tomato glasses which Shellee highly recommended and now I see why! They fit her so much better than her first pair, I wish I had come here first! It was a much better experience than we had previously and much more customized. We highly recommended this place and these glasses for anyone who has kids!!
Shellee is amazing!!! She helped me troubleshoot an issue I've been having with a pair of glasses from another provider. She is very knowledgeable and passionate about what she does and is very accommodating and helps you find what will be best for you, making sure she is providing options and clear and easy to understand information while answering all questions asked with patience, expertise and exceptional customer service.
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[?]Frequently Asked Questions
Where is The Eye Place located? +
The Eye Place is at 474 Lowell St, Peabody, MA 01960, United States, Peabody, Massachusetts 01960.
What services does The Eye Place offer? +
The Eye Place provides comprehensive eye care including services for this business. Call +1 978-535-3644 for specific service availability.
What are the opening hours of The Eye Place? +
The Eye Place is open 8 am-4:30 pm. Closed on: Monday, Sunday
Does The Eye Place accept walk-in patients? +
The Eye Place in Peabody accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at The Eye Place? +
Consultation fees vary by service at The Eye Place. Basic eye exams typically start from $50 to $150 in Peabody, while specialized treatments and surgeries may cost more.
Is The Eye Place equipped for emergency eye care? +
The Eye Place provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About The Eye Place
The Eye Place the optical shop for those who find value in personalized care. Whether you have a child that needs glasses, are older with a more complex prescription, or are just tired of less than acceptable service, give me a call! I have been in the industry since 1987 and have owned my shop since 2006. I provide exceptional care, backed by the highest of morals and ethics --- never selling unnecessary product for my own financial gain. As an independent shop, I have access to the finest progressive lenses (at very reasonable prices), frames fitting petite through XL, and the most diverse collection of eyeglasses for infants and young children on the North Shore. For the best service, appointments are HIGHLY recommended.
How to Get Help at The Eye Place
To visit The Eye Place in Peabody, call +1 978-535-3644 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Peabody?
Choosing a verified eye clinic like The Eye Place in Peabody ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.