Hakim Eye Center

The resptions Sara and Aya were friendly;professionals . Easy and fast to gather and set all the informations they need from me or the infos that I need..smily welcomed faces add a first bright . No over waiting and Dr Hakim Hasan was in welcomed attitude ready to answer all my inquires in professional way. This is my first visit to this clinic.

I am writing to express my dissatisfaction with the recent experience I had at this clinic. Upon arriving, I had to wait for an extended period of time, which was frustrating enough, but to add to this, I wasn't even allowed to provide my name upfront for the check-in process. This unnecessary delay made an already unpleasant experience worse. When I finally saw the doctor, I was disappointed by the lack of concern for the inconvenience I experienced. There was no apology for the long wait or the poor service. Unfortunately, the visit did not address my needs, and I left feeling like my concerns were ignored. Given this experience, I do not recommend visiting this clinic, and I will be seeking care elsewhere in the future Also, Waiting for a long time just to get the results printed.

I had a very frustrating experience at this clinic me and my mom. We waited for over two and a half hours, and when we finally asked about our turn, the front desk staff--who also acted as the nurse--did not apologize for the long wait. Instead, she responded in a bad attitude saying, "I don't have an empty room to put you in," which was very unprofessional,and there were just one patient inside. Moreover, I was alarmed by her lack of cleanliness; she did not wash her hands before administering eye drops, which is unacceptable in a medical environment. Her attitude throughout the visit was dismissive and unhelpful. After putting in the eye drops, and didn't have patience 2 seconds to wait because my mom's eyes was hearting, so my mom asked her to calm down a little bit on her because she is having a pain in her eyes but the nurse was talking in aggressive way from the time we entered to the clinic ,my mom asked her why she is being aggressive and she is dealing with her in this attitude,then the nurse said 'do u know what I should'nt be here any way,and she left the room and shut the door without checking in with anyone else or calling the doctor , When we reached the nurse from another doctor , our doctor was unaware that we were still waiting. The lady's excuse for the doctor was that she doesn't understand Arabic well, despite the fact that she was conversing with us in Arabic the entire time. This lack of communication and disrespectful way in dealing with patients added to our frustration.

I was disappointed by the doctor's attitude. I felt I was whipped off by the doctor when he told me to stop asking and let him speak. He repeated that saying for two times on different intervals. He thought I was asking while I was nodding and expressing my agreement with what he's saying. I'm an old person, so it was really hard for me to let it slide. The doctor should have more tolerance and patience with his customers.

Doctor told me "I don't have time for you" when I called and asked about my contact prescription after placing me on hold for 15 minutes. I would not recommend this eye doctor for any business what so ever. Would give 0 stars if possible, horrible place to go!

The front desk staff are completely incompetent. It shouldn't have to take me over 10mins to reschedule an appointment. The lady talks over you, and then gets frustrated when she doesn't understand why you're calling.

I had no problems with this place whatsoever. I got my lasik done in 2014, nine years ago and the best decision I could of ever made. I got the deal from a Groupon best $1500, I've ever spent. I wouldn't go anywhere else. I'm going back to get another round. I've been in Kuwait for a 1.5 years and my vision is getting worse.

Great service 5 to 10 minutes wait at most their team will wanna make you come back....