L.O. Eye Care East Lansing

I wish Google would let you select zero stars. I've given L.O. Eyecare multiple chances, and the wait times are consistently unacceptable. The staff is nice and Dr. LeTarte is nice, but that does not make up for the ongoing lack of respect for patients' time. Every single appointment, I wait at least 30 minutes past my scheduled time just to be taken back for glasses checks and dilation -- before even seeing the optometrist. Today was the breaking point. My appointment was scheduled for 3:00 PM. At 3:50 PM, I was told I was "third in line." Since then, five other patients were called back ahead of me. No explanation. No updates. I am finally sitting in the chair to see my optometrist at 4:45 PM -- nearly two hours after my appointment time. I have heard that wait times at the Grand Ledge office are nothing like this, which makes the situation here even more frustrating. This feels like a scheduling and management issue specific to this location. If you cannot stay on schedule, appointments need to be spaced out appropriately or patients need to be informed upfront about extended wait times. People plan work, childcare, and transportation around these appointments. I will not be returning to this location.

It was a great post op appt today The surgery went well with no complaints. I pray that the good lord continues to bless the doctor with his special gift. Thanks, to you Dr. Mehregan and your entire caring staff.

Very organized , helpful staff. I feel blessed to have Dr. El as my doctor. I trust his experience and judgment concerning my eye health. People who know me can't get over the fact that I allow him to inject my eyeballs, but I trust his expertise and feel safe under his care.

Referred by my PCP for a sudden, worrying vision issue. This is an exceptionally busy practice. They handle patient flow beautifully, but do be prepared to wait a bit. I experienced efficient, professional, courteous treatment from every person with whom I interacted, from registration/intake to the doctor himself. Dr El Sanhouri is outstanding. I highly recommend this Opthalmology practice.

I've been to this location maybe five times. Today's experience was very good. They saw me on a emergency basis, got me in within 10 minutes, and got me out within half an hour after that. They explained the situation, wrote me a prescription, and answered all my questions. I have no complaints whatever. I mention all this because my previous interactions with LOEye have been mixed. Sometimes they are responsive, and sometimes they tell me that they don't have time for my nonsense. They are very professional, but some of their practitioners are really unwilling to engage. I have never doubted their competence, but they sometimes act as if they have better things to do then see patients. Anyway, today's visit was definitely a five-star.

I am somebody who has neglected eye care for a while because I was too nervous to make my first appointment on my own, the receptionist was my worst nightmare. She was a little standoffish/irritated at me because I didn't realise I needed to provide a bunch of difficult to access insurance information/SSN's that weren't my own before I arrived. No problem, just took a minute to find and I think the lady on the other end of the phone was just maybe having a bad day and I wasn't quick enough for her. She was sighing and clearing her throat at me and I had her on speaker, after hanging up even my sister said she was rude. Nonetheless, my glasses were $70 and my doctor was incredibly sweet even though the experience over the phone made me a little nervous for my appointment. Everyone else when I was there was really nice also; the appointment moved smoothly and my glasses came in quickly. A win is a win so I'll probably come back just beware if you have anxiety calling to schedule things.

I've been going here for a few years now. I like this place even better than my hometown eye doctor that I grew up going to. Staff has always been very efficient, and even when I was there the other day and they had signs up warning that they were understaffed/wait times might be longer, I was still able to get in and out fairly quickly. They pretty much have things down to a science. In addition, despite them being so busy, the employees there were very sweet and conversational, and didn't make me feel like their time was more important that getting my needs met. They've never made me feel pressured to do or buy anything EVER, they've always given me my options, and accept my answers without trying to push anything, which is a vastly different experience than I've had with ANY other eye doctor. It's a pretty big building with quite a few people (patients and staff), so I remember that being a little intimidating when I first got there, but they really have things down to a science, so don't let it keep you from going here! They're fantastic!

I came in to have my eyelids raised, family genic condition that effected my eyesight daily. Before this surgery my right pupil would be almost closed completely while my left pupil was 50% covered. The surgery was completed successfully. There is slight bruising from this type of surgery, but it is clearing up daily. I had surgery on Hanuary 29th, and the stitches removed on February 4th. I've included my before picture as well as the daily pictures. I am very pleased as I can properly see once more.