Bergman Porretta Eye Center

My insurance sent me a list of providers covered and I chose Bergman Porretta West Bloomfield. I verified with my insurance that no referral was needed. I arrived 20 minutes early with all new patient paperwork completed. After 25 minutes I am informed by the front desk that I require a referral. After explanation the lady called her billing department and was told referral is required without a call to verify or anything. They knelt insisting I have one plan vs the one I have Very very frustrating and disappointed as I now have to find another group and I am having issues with my right eye. A simple call to the insurance could have cleared it up and gained a new satisfied customer. They may be wonderful providers, however me or my family will never know.

The check-up itself was very thorough- the doctors are quick, efficient, and use advanced technology that I haven't seen at other offices. However, the WAIT was horrible and unnecessary. I've seen other reviews say there was about an hour wait, which is already unreasonable, but I waited 3.5 HOURS. This was my first time at the office and I didn't know what the normal wait time was, but when I started noticing that everyone around me was getting called (including those who arrived way after me), I knew something was up. I talked to the receptionist and she went to go check on something but never followed up with me. I proceeded to wait another hour before I spoke up again. This time, they actually looked into it and realized they had never sent my information to the back to be called! They could have solved this problem way earlier if they actually looked into it- I definitely felt dismissed as their patient. It wasn't busy at that point, so there was no excuse. Plus, I was the ONLY patient still in the waiting room. There were several receptionists who passed by me over those 3.5 hours, and none of them thought to ask if I'd been helped, even as I made direct eye contact with them. They were very apologetic when they realized their error, but this office needs either new receptionists or to train them better. There was no reason why they didn't follow up with me or see that I was the only patient still waiting. Good doctors, poor service.

I am a new patient, my experience was very friendly, and safety protocols are still in place. I appreciate the spacing of the seats and the masking still being required. I prefer not to have someone breathing in my face. Not only is the virus still here so are other virals in the air. I left my other doctor for a better doctor and I can tell the difference in my exam and so could my son also. A happy patient.

I came with a friend of mine the stuff was very friendly although we arrived 30 minutes earlier but he was called immediately.

DO NOT GO HERE!!! Literally worst staff ever. Every time you come in you have to wait an insanely long time. They also cancelled on my lasik surgery a week before because they didn't not have enough employees. Then I rescheduled for a different day and the day before I called to confirm and they said my appointment didn't exist but I should have known because the doctor only does lasik on Fridays. I don't work for them.. why is it my job to know when one of THEIR employees is telling me my appointment is set for Tuesday the 18th. They offered no compensation and were not apologetic in the slightest. I even came home from college for this. I'm extremely disappointed and would never recommend this place. The doctor is good but not worth going through their incompetent staff.

I did not have to deal with the people at this place my mother had to, it made her feel very comfortable and it made me feel very comfortable they were interacting with my mother and interacting with me in turn made me feel very comfortable that they were helping my mother.

Check up was fine. Wasn't told the procedure would be charged to my medical insurnace( I have vision insurance) and I would have to pay towards my deductible. I was informed of this one year later when a bill was sent. It didn't explain where the fee came from. Poor business practice.

Dr. Bergman himself is such a good, kind, and caring doctor who really knows what he's talking about. Staff is great and friendly, you can tell they all like their job which makes the patient experience great! Special shout out to Nichol- staff. Very caring. I recommend the practice