Wallace Opticians

The last time I went here to get glasses was over twenty five years ago. The place hasn't changed much, but the frame selection is good without overloading you with too many choices. The location is good because I work intermittently in East Lansing. Prices here aren't the lowest, but as Rob pointed out, "you wouldn't pick the lowest price for heart surgery, why do that for your eyes." I've found that they're on a par with everyone else price wise. They take time with their customers, and yes the opticians are pretty straightforward and plain spoken, but this is better than sugarcoating things. It does help if you know what want BEFORE you go in, and this made it easier and took less time. They were good at explaining the benefits, and also told me that our insurance sets the prices and doesn't pay much for progressive lenses, which wasn't an issue for me. Since the insurance company is who makes the lenses, they have to send for glasses which takes about a week and a half. I bought a pair with hinges that much more flexible than anything else I've ever seen and sure they will work great. They were interested in helping me without being smothering, which is something I appreciated. Glad to be back.

I got a diabetic eye exam there, and the Optometrist was so knowledgeable and kind. Also, they don't do the puff of air, and if you get dilated, they have numbing drops so it doesn't sting. My visit was the first pleasant experience I've had with an eye exam. Definitely going to stay with them!

I've been a very satisfied customer since 2007! Excellent customer service every visit (even if it's just for a minor walk-in thing), and the doc is very thorough and on-the-level. I always feel like everything is explained well to me, and it's empowering to know exactly what all the diagrams and numbers on my chart mean. Would recommend this place to anyone (and I have!).

I ordered two pair of glasses from Wallace, paid immediately out of pocket. The gentleman who took my order was very nice, but picking up the glasses was a completely different story. The man was so rude. The right lens did not seem correct and without re-examining the glasses, he said, "I guess you'll just have to contact your eye doctor." I mentioned I thought it was the lens itself, not the prescription, to which he replied, "Well, your insurance will have to pay for another pair." This individual appeared to have zero concern that I leave a satisfied customer. The exchange went on for about 15 minutes and I finally said, "So, you are taking no responsibility to see that the glasses are correct?" I left stunned that a service person could be so uninterested in a customer. I cannot recommend Wallace and will not return.

Top Notch Eye Professionals Conveniently in Frandor! I was delightfully surprised by the amazing staff and the doctor as well. If you have anxiety or any other issue, they are well equipped and ready to assist you with all your eye exam and corrective lens needs. I was blown away!

I have been a patron since the 1980's and I will never use the Frandor office again. I ordered my glasses and stated something seemed off, but I was told the stigmatism in the lens changed and give it a try. I went back after a few days stating something was off. They then realized that they ordered the incorrect script compared to what was supposed to be ordered. I got the new lens over a week later. After a short time, I realized that everything was blurry while looking through the left part of the new lens. They reordered it stating sometimes they could not see a wave defect in the lens. I got the new lens and it was fine. Each of these times the frame never quite fit right and they would make adjustments. The following week I went back in for just an adjustment and the employee said "What's wrong with them now." I tried to laugh it off, but I thought that was unprofessional. Even worse was the fact that the adjustments did not help much. I went to the West Lansing office a couple days later and Jack immediately identified the issue and corrected it. Unfortunately, I sat on my glasses a couple days later. The Frandor office did fix them. When I mentioned that they felt like they were slipping a little and wanted a minor tweak they seemed ok with it. When I mentioned they still didn't feel quite right I was told "I was splitting hairs and they were straight." That night a friend of mine identified the issue immediately, as the nose pieces were in the right spot but had to be angled to match my nose, a simple fix that took just a little attention to detail. The curious thing is that every time I went into the Frandor office there was no one in there, and I was made to feel like I was interrupting them. They did not take the time to look at how the glasses fit on the ear or back unless prompted, and in the end they did not even do that. On the other hand, Jack at the West side office looked at all aspects, and had other customers in his office.

Rob Wallace optician at Wallace opticians, was rude and dismissive to me. I ask him point blank if he was in a hurry because he seemed dismissive to me. He replied that he was there was other people he needed to get to. That hurt me because I did not seem to be a valued customer to him. When I needed to buy glasses today and was prepared to by 2 pairs out of pocket. I left wondering why he would be that rude. When my dad was with me a different day he was great, maybe it was because I am young and he thinks a can't afford it I don't know. But what I do know is that I will never come here again, and I will tell others how Rob Wallace treated me.

Very knowledgeable, extremely friendly and helpful! Loved how much time they took to explain things to me and make sure what I was getting was right for me!