Riemer Eye Center

I'm visiting from out of town and my bags (and my one a day contact lenses) were stuck in Chicago. I walked in with my prescription and they helped me out with a back up pair of contacts, solution, and a case. I don't live in the area but I would recommend to anyone that does. Very helpful and friendly staff.

The service is extremely slow. They are always understaffed. They need more employees to tend to the customers. I have never waited at an eye doctor for so long in my entire life, for consistent visits. I have changed eye doctors to drive 45 minutes away because I'll get there and back before someone at Reimer helps.

Cheaply made frames, cheaply made lenses. Bad service. Better off going to Walmart!!! Got scammed. Couldn't return because it was past their "30 day limit" when it took nearly 3 MONTHS to even get my glasses and contacts..... This place doesn't deserve to exist or deserve my one star. Go ANYWHERE but here.

Terrible service!! I will never go back and I will never recommend them to anyone! They have the worst patient care from the call center to the receptionist to optical technicians. If you call, you are connected to a call center and have to wait sometimes as long as 1 hour. If you go in to pick up an order, you have to sign in and wait your turn which may be as long as 2 hours. They are rude and NOT accommodating or sympathetic at all!

Dr Reimer ruined my eyes performing a cataract removal and lens implants surgery. I lost even more eye site from this surgery. I kept going back telling him something is not right, but his conclusion was give it another month. Then my left eye began bleeding behind my Retena.

DO. NOT. EVER. GO. HERE. Coming from someone with a hard prescription, I know what im talking about. The worst possible experience with glasses. Not only did it take a month to get them, the quality was poor. Blurry and thick lenses. Vision was warped on the edges. Got a headache wearing them for just an hour. The staff are unknowledgeable and unhelpful. She didnt measure pupil distance when ordering them for the first time. She didnt do any measurement the first time ordering. No care or thought at all. Then we got them restyled thinking it was just a mistake. She finally took measurements! However, same exact problem with the restyle. They were below walmart quality. We had them remade a 2nd time. Again it took a month and they were better for straight vision, but still warped on the edges. And they still gave me a headache after wearing for just a short time. If you're ever dizzy, warped vision with the lenses, or get headaches wearing them, it is NOT "your eyes have to get used to the new prescription." They are BAD glasses from a bad lab. I went somewhere else for glasses and they nailed it first try with perfect vision and thin, light lenses. Reimer is truly horrible.

My daughter, husband, and I all got glasses from Riemer Eye Care in Manistee. All three pair were ready to pick up within 2 weeks! Everyone was welcoming, extremely nice, and knowledgeable. I'm 44 and this is my very first pair of glasses. They helped me with everything. It was an easy and painless process. I'm so glad I went to Riemer!

So we have been going here for many years... and have always had good experiences...but this year my insurance changed so I went to Walmart can not say enough good things about them...they nailed my prescription...and gave me clear answers to my questions... highly recommend Walmart vision center...my granddaughter goes here to Reimer... though..and this years eye exam..was not as through as it has been over the years very disappointed... It has been five weeks since her appointment and still her glasses are not in yet!!!! NEVER EVER HAVE WE EVER HAD TO WAIT THIS LONG FOR GLASSES.. TOTALLY UNACCEPTABLE..WE WILL BE SEEKING OTHER PLACES FOR NEXT YEAR!!!!! NO DOUBT ABOUT IT!!!! DO NOT RECOMMEND GOING HERE...THERE SERVICES HAVE DEFINITELY GONE WAY DOWN HILLL!!!!!