Vision Associates of Westland

Long time patient but first time seeinf Dr. Pack! Super happy Dr Houdek passed the practice on to a previous patient! Dr. Pack is wonderful!!! All of the staff is super kind as well! My son loved it too!!! Prices are great as well!!!! So much better than the big box eye centers!

Dr. Pack took the time with me to explain my eye health and the best options for me to correct my vision and help with the eye strain I had been dealing with. And all the staff was friendly and extremely helpful with everything I needed. I had been prepared for dilation and to my delight I found out they do a retinal scan instead of dilation! I love the advanced technology they use to get a full view of your overall eye health. I absolutely recommend this practice for your eye care needs!

I had a great experience at Vision Associates of Westland. Dr. Pack and staff were friendly and professional. My eye exam was thorough and comfortable. I also got some really cute new frames at a fair price. I highly recommend them!

Dr. Pack was very personable. My eye exam was thorough and he answered all my questions. Very happy with my visit.

Very friendly and very knowledgeable staff. They explain everything very well. No pushy sales or upgrades. The Doctor explained everything very well. I will recommend Vision Associates of Westland to everyone.

I always liked Dr. Pack but my experience with the office staff today left a bad taste and I won't be going back. While waiting for the doctor I was brought back into the separate room where they perform the corneal test. The person who was trying to do the test clearly had no idea what they were doing. The part of the machine that's supposed to line up with your eye was pointed at my forehead. I had to tell her it wasn't in the right place. I tried to help her by guiding her on which way she needed to move the table or the chin rest to help it line up with my eye. She had zero confidence in what she was doing and generally seemed very withdrawn and disinterested. She gave up on trying to reposition the machine and asked me to just move my head up and away from the chin rest instead. This is for the test where you have to sit extremely still, so that didn't seem like a solution. Then it sounded like she thought everything was finally lined up, but the machine was still nowhere near my eye. I was wondering whether she was even qualified to do this -- is she a technician, a trainee, a receptionist? My own confidence in her ability to successfully perform this test went out the window so I asked if the doctor could just do it instead and she said okay. I had no issue waiting for him. A few minutes later, another staff member came in and asked me what the situation was. Nothing, I'd just like to wait for the doctor. I didn't say much, just told her I think I'm going to leave. It just felt extremely unprofessional. Why do I even have to explain that this is a medical test and I want reliable results and want it performed by someone who is qualified to do so? I have a pretty high prescription and need contact lenses, and I believe they use this test to help fit them, so I don't know why I'd be the test dummy...but really no one should have to be. I have no problem with an assistant or staff member doing the test, as long as they know what they're doing. This all just made me very uncomfortable; people should be able to trust their test results. At my exam last year they were also happy to charge me for a retinal scan without asking if I wanted it or telling me it'd be an additional cost. So why should I be expected to pay for a needed service and receive subpar treatment? This experience felt less like I was getting an eye exam and more like I was in a fast food restaurant or something. The person helping me had no idea what to do, I tried to help her, the poor girl was not ready to be doing this, and then instead of the doctor coming in I just got another staff member. I've no idea what any of their actual roles are. I'm not interested in a response to this, just wanted to let others know of my experience and hopefully they'll consider in future that for many, this is not an optional service but a medical necessity, and that trust and competence are extremely important.

This was one of the best eye doctor experiences I've ever had. The doc was so informative. And very friendly and caring and did amazing with our kiddo. I know the outside looks a little sketchy but it's great inside and the front desk staff was outgoing and inviting! We will be back for our whole family.

The staff here are so friendly. The ophthalmologist takes his time to actually talk and explain things very well.