Downtown Eyes Minneapolis

Went and got my glasses at downtown eyes and I couldn't be happier. The experience was fast and easy. The staff there walk you the whole process and make sure you leave satisfied. Highly recommend going there .

Reception: 5/5 Technician: 5/5 Cleanliness: 5/5 Doctor: 1/5 TL;DR: Bedside manner is important. If you have a chronic illness, make sure you see Dr. H! My husband and I left our appointments with Dr. Zastrow today feeling embarrassed and frustrated. We came in early, all paper work completed, and with good attitudes. We knew we needed new prescriptions and were open about how we were overdue. Reception and our technician were absolutely lovely!!! But then there was the doctor. I left in tears from a lack of empathy from the doctor. My husband, who is a pretty silent and easy going guy, told me she was not too friendly to him either. Maybe we caught her on a bad day? Maybe she doesn't know how to talk to people with chronic illnesses? Sometimes doctors have to give bad news. That's okay. But doing so in such a cold way? Not so much. We saw Dr. Hemann in 2022 and had a friendly and positive experience. We assumed the other doctors would be just as lovely. I really hope we just caught Dr. Z on a bad day. **Update** I see the response from the owner. This response implies that my dissatisfaction with the appointment was due to a lack of understanding/incompetence. This isn't the case. This dissatisfaction is due to poor delivery of information with a lack of compassion, empathy, and kindness. To me, this shows an unwillingness to care for the whole patient or to listen to feedback. They won't want me back as a patient and likely won't call me to try to make it right. But I want to put this warning out there so that other people with chronic conditions can be warned about doctors who don't understand the nuances of living with a chronic condition or who don't know how to word bad news with care.

I've never had a bad experience here. I've been to the Richfield and the downtown Minneapolis locations and had stellar experiences with both. The front desk staff are always friendly and professional, and the doctors are top-notch. I also feel like they have a good selection of frames. They walk you through every step of your insurance coverage, if you have it, and explain your options. Really happy with them.

I work really close to this eye doctor and decided to give them a shot. I was really happy I did. The staff are accommodating and friendly. The eye doctor took the time to listen to me and come up with the best solution for a new prescription.

Fantastic customer service!! Total lifesaver! Needed a plunger to remove contacts and was able to get one here! We just made it! They closed at 4:00.

Excellent customer service and high level of professionalism from everyone I met with today! My special thanks to Ariel in helping me pick out my eyewear for the past 8 years! She is the best and the reason for changing to Downtown Eye company 8 years ago.

They have the best customer service and care of any eye doctor I have been to. If you are working in downtown, they are the best place for your eye care needs.

For the last three years I've basically been walking around blind in one eye. Three different eye clinics told me it was one large white eye floater and I would never see normally again. I decided to try one last clinic and it was Downtown Eyes. Dr. Hemann told me it was probably a cataract and sent me to a specialist. She was correct. It was a cataract. And it's a good thing it was caught because another one formed in a few months in the other eye also. I have both eyes done and now I see 20/20 in both eyes. Thank you Downtown eyes. You gave me my sight back when no one else could. You have my gratitude, and my recommendation. Competence isn't something you can put a price tag on. Thanks again.