University of Minnesota - Department of Ophthalmology and Visual Neurosciences

I am an active & vibrant 66 year old retired RN. I randomly sought care from Dr Greenberg because my husband had a positive experience with a colleague of Dr Greenberg's. This MD gave me very little to no info about recs for +/- of cataract surgery & was defensive when I inquired why he feels cataract surgery is elective. His tech who did my acuity exam was kind but when I got new glasses with the new RX, my vision was not good & I felt very dizzy & nauseated with the new RX with poor vision, to boot. I returned then & was retested with same results. This MD retested then me himself, after I told him my 3 year old RX, gave me better vision than the RX they decided for me. Dr Greenberg then retested me again and was impatiently flipping the testing lens and practically threw his hands up & ordered a new RX. Those glasses were an improvement, but again I asked pointed questions about my new macular degenration diagnosis & got very little info. Dr Greenberg told me vitamin supplements for m d. wouldn't help. He may be a good surgeon but his bedside manner lacks. I got a 2nd opinion from a positive MD with compassion from a practice outside of MHeath, who cited research backing vitamin efficacy for m.d.and he welcomed questions, was kind and gave me directives and reasoning about his holding off on cataract surgery. When a health care consumer is treated disrespectfully, it leaves little trust in having that MD perform surgery on them.

I've seen five ophthalmologists in this department over the past three years-two serving in the ER as residents and three working at this clinic, and each one was bad in its own wag. I don't terribly mind the waiting, because a lot of good doctors have long waiting times, but be warned, you will wait, be taken into a room for a test, wait some more, be taken into a room for a test, and on and on. Dr. Lee is the best doctor here. He has good bedside manner and will listen to you. However, this entire clinic is behind the times in terms of cutting edge research on how brain injuries affect vision. I had a concussion three years ago, and ever since then, I get double vision if I look at something close, like a book or phone, and then look up. Dr. Lee's diagnosis is dry eye disease. I understand I do have that condition, but I cannot believe it is the sole cause for my double vision, because I cannot see how reading a book would trigger my eyes to become more dry. Dr. Lee's only reason for this diagnosis is "the only condition that causes intermittent monocular double vision is dry eyes," when I myself have read literature outlining causes such as convergence insufficiency, which fit my profile better. To test his hypothesis, I adhered to a rigorous routine of using steroid eye drops three times a day and preservative free eye drops as advised three times a day. I have been religiously hydrating my eyes for a month now, and the symptoms have, if anything, gotten worse (when they had been remaining stable before). I have had much better luck with Swoop Eye Care and NeuVision in Richfield for my post-concussive eye changes. At the very least, their diagnoses make sense relative to my lived experience and their advice helps improve my functioning day to day. Every ophthalmologist at this clinic is against vision therapy. However, the two neurologists I have consulted at M Health and HealthPartners have affirmed that there is plenty of literature supporting it as a therapy for many visual conditions, and I have noticed benefits from the treatment. IMO, neurologists would know more about brain injuries than eye doctors, so I'm with the neurologists on this one. Aside from Dr. Lee, who really is a very pleasant doctor, the other doctors here have been very brusque and offensive. I went to the ER for what I now know to be a migraine, but it manifested as pain in my eyes. The residents kept me there two hours after the migraine medicine worked chewing gum, showing me gross pictures, and saying "it's my job to treat emergencies, and in my mind, you aren't one" I was sent to this clinic to follow-up. The doctor was in the room with me for less than five minutes. He told me I had minor abrasions on my eyes, and no other findings. I asked "would this have caused severe enough pain to go to the ER?" He said "everybody is different." When I consulted with Dr. Sieg at NeuVision, she told me that the abrasions were obviously not severe enough to cause ER pain. She referred me to a neurologist, who identified migraines. The eye doctors at this clinic do not believe in cooperating with or learning from other adjacent disciplines. I desperately needed a referral to neurology, and I needed to get a second opinion from a more well-rounded eye doctor to get one. I was obviously suffering from something more than just minor abrasions. The ER residents spent considerable time trash talking optometry, saying "optometrists aren't medical doctors." It's clear this department breeds elitist, overconfident, siloed doctors that don't keep up on cutting edge treatment and don't have a single interdisciplinary bone in their body. During my graduate education, I was lucky enough to have mentors that taught me the importance of humility, understanding the boundaries of ones expertise, and realizing that there are always unknown unknowns. I sorely wish these doctors had had that quality of education during their academic upbringing. A degree comes with "duties and obligations"-these doctors are not fulfilling them.

25 minutes of care for 3 hours of waiting. "Services" $1,800 and "Physician" $500 (surprise billed two weeks after the first bill). If they were forced to post prices up front people would riot. Care was adequate but ridiculous with a minute with one person, a 20 minute wait, then another minute, then a 20 minute wait. My appointment was first thing in the morning so how can you be that far behind unless you are triple-booking your physician's time for profit maxing? "Medicine" is amazing, but "healthcare" is trash.

Dr. McClelland is very knowledgeable. I have appreciated not only his expertise related to my vision issues, but also his clear articulation of assessment results and treatment recommendations.