Total Eye Care

The lady that sits in the area where the glasses are is absolutely horrible. Every year I am amazed she still has a job. Telling me I shouldn't look at the glasses because my insurance doesn't cover them. Like I can't pay for whatever glasses I want. Another time she told me I could not get blue light blocking because my insurance doesn't cover it. Well I went to Wyoming to get away from that sad lady, and guess what? My glasses are blue light blocking and my insurance paid for it. That lady is the worst. Go to Wyoming, they are super kind.

Had an 8am appointment. Showed up to a locked door and a dark office. No staff arrived until after 8:08am. No apologies or explanation. I would suggest either having your staff arrive a little early or not scheduling appointments until a few minutes after open time to allow for your staff to arrive and prepare themselves for the day. Very unprofessional

We normally go to the Blaine location and have always had a good experience. I called on a Friday afternoon and the concern about my sons red eye was taken seriously. I was scheduled for an appointment in North Branch an hour later. Short wait once we got there. It was clear Dr Nelson was doing his best to provide good, thorough exams and trying to stay on time as well. Had a good experience overall and wouldn't hesitate to go back in the future.

Highly recommend! The technician and eye doctor that helped with my 4 yr old eye exam was heaven sent! The technician was absolutely wonderful and a breath a fresh air. It was my daughters first time, so she was nervous but she left so happy and said "I loved my nurse!". Huge kudos!

Amazing team of eye doctors and staff! Brought my daughter here and she was so scared and nervous... within 4 minutes of walking through the door, we were welcomed and the staff immediately sensed my daughter was nervous and instantly made an effort to show her around, discussing what they do, who they are, purpose of there services, equipment and procedures, what to expect and made her laugh and giggle! When she finally seen the doc, she was so pumped that she forgot why she was nervous in the first place! If I could suggest anything.., it would be to allow patients to schedule appointments on line and update personal information more easily and efficiently so that time is saved for the clinic as well as patients and their families!

This place is great! Was greeted very kindly by Megan and Ashley, and was brought back right away, Ashley was very sweet and speedy during my exam. Dr Kopp was super efficient and really took the time to explain everything to me. Candy and Megan we're super helpful when helping me pick out my new glasses and explained insurance coverage very thoroughly. Would highly recommend this place!

I went to my eye appt without any history or a prescription for my eyes, and after a couple weeks my contacts and glasses arrive in the wrong prescription. My right eye was off 2 levels of astigmatism. They're willing to fix this for me but now I'm in the waiting room going on 45 minutes still waiting to be roomed. Not happy.

I came in and got an eye exam, they said they would fax my information to the VA Hospital in 1 to 2 days. The VA did not receive the facts after a week so I called and gave them the fax number for the VA and said that they would send it the VA never got it I called in today 10 days later and I was put on hold for over 5 minutes as the doctor at the VA waited the person that I spoke to never came back to the phone to let me know she was still working on it I'm still not certain whether the fax was sent or not I don't think I'm going to go back to Total eye Care for further care