Prism Eye Care

Unfortunately my experience with this clinic was extremely negative. My daughter's annual exam there was quick - much faster than her past annual exams at Allina and LensCrafters. I think that is because it was not as thorough. There is a measurement that is required for ordering glasses online that was not on the prescription. When I called to ask about getting that measurement, Kang said they don't do it as part of the annual eye exam and so there would be an additional fee. I asked to talk to Dr. Haverly about why it was not included if it is required information for ordering glasses, and she gave me completely different information than her staff did. She actually said "we did get that measurement during the exam, but looking at it, I don't think it can possibly be accurate." However, she stood by her policy that to come in and have it retaken accurately would incur a $25 fee "because her staff's time is valuable." So my and my daughter's time isn't valuable and we shouldn't expect to have the measurements taken accurately when we are there for a "comprehensive" annual exam? How is it okay to treat a patient like that? When I expressed anger and disagreement with this policy, Dr. Haverly told me that I was being "disrespectful" - even though I never raised my voice or used anything other than polite language. I find all of this to be despicable treatment from a healthcare provider - which I also am, and I can't imagine treating one of my patients like this. It feels money-grubbing and gross. (PS - their dismissive response below doesn't mention that they made it very clear that the call was finished and they had nothing more to say. Just because I didn't say "goodbye" doesn't mean I "hung up on them." I hung up because the call was over.)

So happy to have found this eye care clinic. For years I've struggled with dry eye and Dr. Haverly is the first to have success treating it. Very thankful. Nothing but the best experiences since I've been coming here. Dr Haverly and her staff are the best.

I found this practice from positive Google reviews and had my first appointment last week. The office is very clean and aesthetically pleasing. I saw Dr. Ben who was very kind and very knowledgeable. He easily answered all of my questions about my eye health, contact exam, prescription. Kang performed my initial assessment for Dr. Ben, and was very thorough. My experience at Prism was outstanding.

Had a piece of metal stuck in my eye and went in to get it removed. Dr. Haverly made time to see me outside of their regular business hours during the treatment to fit my schedule, she was very informative and caring. Thank you to Dr. Haverly and the team! Will highly recommend this clinic to anyone requiring eye care.

I have been seeing Dr. Haverly for over 10 years now as I saw her at a different clinic before she opened her own practice and I could not speak more highly of her. She is truly invested in her practice, patients, and community. She and her team have consistently gone above and beyond to ensure that I am getting the lowest prices for the best care possible. I also know she works hard to make sure her support staff have good pay and benefits. Even if my insurance were to become out of network I would probably pay out of pocket to see her just because I know of the quality of care she gives - both medically and in terms of general patient support. I highly recommend her/Prism to anyone who needs eye care.

Best and most caring eye care ever. I travel from Florida every year for my annual exam with Dr. Lauren K. Haverly. Easy to find location with free parking behind the office. The clinic is bright, organized, and spotless.

I just have to share how incredible Prism Eye Care is! I've been going to them for over a year now, and I'm consistently impressed by their exceptional service. The staff is not only knowledgeable but also incredibly kind. They take the time to explain everything thoroughly and never make you feel uninformed. Dr. Haverly is absolutely fantastic! Her demeanor and sense of humor make every visit a delight. I even mentioned to her that I might be moving, but I assured her that she'd still have me as a client. I can't imagine going anywhere else! I'm eagerly looking forward to my next visit to pick up my new glasses!

Dr Haverly is great. She is a member of the community and is completely invested in her practice. She takes time with her patients and I never feel rushed. The clinic takes all major insurance and carries a bunch of designer glasses. The clinic has all of the latest diagnostic equipment so you don't have to go somewhere else for another test. I can't stress this enough, the staff are amazing, they are some of the nicest people. I avoided eye Drs for years but I'm glad I found them.