Vision Care Center

I have been a patient of Dr. Rains for nearly 20 years and would not go anywhere else for my eye care needs. He listens to my concerns, addresses them honestly, and explains everything thoroughly. The staff is courteous, friendly, and sincere. I have only had positive experiences with all of them.

Tiffany Preston- Dr. Rains is awesome the whole staff is nice and helpful. I brought my son here and he felt comfortable he is 6 years old. I definitely recommend coming here. My husband and daughter will be going here as well.

Paid over $300.00 for a pair of glasses in January. Two weeks later I accidentally broke the arms off of them. Called them and they said I had a year warranty on them. I took my glasses in this past Tuesday and because I only had the frames and not the arms, they would not replace my glasses. The associate was very rude and very unprofessional. Having spent almost a $1,000.00 over the last two years with them only to be treated so rudely. Dr. Raines is very professional and awesome but his staff is anything but professional.

I have been going here for over 10 years and have yet to have a bad experience! Dr. Rains is very down to earth with you and answers questions thoroughly. Would recommend him to anyone!

Dr. Rains is always willing to listen when I'm having issues with my eyes. I've gone to him for years and would recommend him to others. Friendly staff!

They REALLY don't want to know you if you aren't buying their overpriced "hardware" which apparently means glasses.I prefer buying online at Zenni to the antiquated "$150 is the cheapest pair" at their shop. Rude, stupid women at the front desk that cannot even explain how much a visit costs to leave there with a prescription. Don't bother.

This is Dr. Rains and wanted to reply on a few things that were said in reference to some bad reviews that were made about me earlier. I have really never paid much attention to reviews in the past until this incident that happened recently. This review is in reference to some previous reviews that were made by the same male or by quaitness's of this person as you can see, Named Argent King, Joe Smith and Mark Miwerds on July 10th and 11th against myself. This response is in no way to Slander this gentleman, But to set the record straight. Yes, I did receive the phone call that morning when I had just entered the office door when the Alarm went off and I was trying to get turned off. During this instant, a phone call came from the alarm company from my cell, at the same time, This man, who's name I want disclose called in reference to a wallet that they thought had been left here few days before. Well, The office had been closed that day due to meetings the staff had to attend and I had forgotten that so when I entered the door, I was caught by surprise and that's when everything went south. The reason that I had been distraught and little aggravated was that I had just been to the hospital where my brother was dying of kidney disease, Cepsis and Double pneumonia and so you can see why I may have been a little short on the phone, but my mind was on my brother and not the phone conversation. I simply told the person that the office was closed and to check back with the staff the next day and hung up, and I know I was a little abrupt. Before I left to go back to the Hospital, the gentleman called back and left me a voice message. The message said quote "YOU ARE AN UNGRATEFULL BASTARD AND I HOPE YOU CHOKE ON A PIECE OF CHICKEN AND DIE". I couldn't believe what I had heard and it took me by great surprise so I then proceeded to call the gentleman back to please accept my apology, but he immediatlly just slandered me again and said it was TOO LATE and that he was gonna report me to authorities and hung up. Then I called for a second time, but no answer and proceeded to leave a voice message apologizing. But as you can see, he was very quick to start the slandering against me. I certainly believe you can make a judgement call here for yourself and see that this person took this little too far. And this all coming from a military person who we are supposed to trust to be good Americans and be little more compassionate towards people. He could've simply answered my call back and just listened to my side of the story and accepted my apology and that would've been the end of it and under the circumstances that I had been under stress due to my mental anguish from dealing with my brothers sickness. I feel like maybe this was just not a good day for this guy as well and maybe he was going through some tough times as well. So I certainly hope that he can find Joy in his life at some point, just by memory hearing the anger in his voice. I'm really surprised that that this blew up like it did and didn't really think that I was that rude. I really hope this is a lesson for people to try and be forgiving and have a little compassion and to give people a chance to make things right. I know that it has made me think about how I handle things. I have been practicing for 30 years and never have had to defend my reputation ever and I know that there may be some other patients out there that we don't see eye to eye, But I do try my best and my heart is usually in the right place. Please don't let this review from this person influence you in any way to come see me in person for your eye care services. I PROMISE YOU, You'll be happy you did. Thank you very much for your time to read my reply. Dr. Chris Rains

The staff is very unprofessional and rude. I have been going here since 2006 and because of there rude staff I will not be coming back. Dr. Raines is a wonderful eye doctor but I will not go back and be treated the way I was. I wouldn't even bother with this place it has really gone down hill. You will not find helpful and knowledgeable employees here.